Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
2e
Jessica Askew
Open To Work

Jessica Askew

Chesapeake,VA

Summary

Specialized in crisis management and quality assurance, with a robust expertise in data analysis and customer service. Skilled at swiftly adapting to new technologies and shifting policies. Key achievements involve driving operational efficiency and boosting customer satisfaction ratings.

Overview

3
3
years of professional experience

Work History

988 Crisis Chat/Text Specialist

Centerstone
11.2023 - Current
  • Maintained answer rate of 97% to 100% for chat and text interactions.
  • Achieved high satisfaction ratings through consistent commitment to quality improvement.
  • Facilitated training sessions for new hires, contributing to increased retention rates.
  • Responded promptly to crises involving mental health, suicide, and domestic issues.
  • Collaborated with social workers and law enforcement to enhance client welfare.
  • Supported clients in developing effective coping mechanisms and problem-solving skills.
  • Developed personalized crisis management plans tailored to individual client needs.
  • Ensured confidentiality and maintained thorough documentation for all interactions.

Operations Associate

InquisitHealth
05.2023 - 11.2023
  • Directed administrative operations focused on quality assurance and compliance for 126 Mentors and 36 Navigators.
  • Facilitated communication strategies through organization of Mentor and Navigator calls.
  • Managed resolution of more than 1,500 logistical tickets, relaying findings to management.
  • Enhanced outreach initiatives to foster a more effective health system.

Outreach Coordinator

InquisitHealth
10.2022 - 05.2023
  • Conducted comprehensive data analysis to support informed decision-making and program development.
  • Led team-building workshops via Zoom, fostering camaraderie and emphasizing self-care among coworkers.
  • Performed meticulous data collection to assist in executing special projects and managing logistical tickets.

Registered Behavioral Health Technician

Butterfly Effects, LLC
05.2022 - 10.2022
  • Assisted in executing patient care plan devised by board-certified behavior analyst (BCBA), integrating data collection and analysis as well as discrete trial training.

Education

Bachelors of Science degree - Psychology

Old Dominion University
Norfolk, VA

Associate of Arts degree - undefined

College of the Albemarle
Elizabeth City, NC

Skills

  • Analytical problem-solving
  • Crisis management
  • Documentation and record keeping
  • Quality assurance
  • Team collaboration
  • Project oversight
  • Attention to detail
  • Self-driven initiative

Work Preference

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid

Timeline

988 Crisis Chat/Text Specialist

Centerstone
11.2023 - Current

Operations Associate

InquisitHealth
05.2023 - 11.2023

Outreach Coordinator

InquisitHealth
10.2022 - 05.2023

Registered Behavioral Health Technician

Butterfly Effects, LLC
05.2022 - 10.2022

Bachelors of Science degree - Psychology

Old Dominion University

Associate of Arts degree - undefined

College of the Albemarle

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