Jessica Askew
Work Preference
Work Type
Location Preference
Important To Me
Life gets heavy—whether you're navigating a major transition, recovering from burnout, or trying to support a loved one through a difficult season without losing yourself in the process.
I help everyday individuals build practical coping tools, restore their emotional energy, and navigate life’s rough patches with steady confidence. Drawing on years of experience in high-stakes communication, active listening, and stress regulation, I provide a calm, non-judgmental space to help you process where you are and map out where you want to go.
I'm a dedicated professional prepared to bring extensive expertise and results-oriented approach to a Specialist role.
Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies.
Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Work History
- Maintained answer rate of 97% to 100% for chat and text interactions.
- Achieved high satisfaction ratings through consistent commitment to quality improvement.
- Facilitated training sessions for new hires, contributing to increased retention rates.
- Responded promptly to crises involving mental health, suicide, and domestic issues.
- Collaborated with social workers and law enforcement to enhance client welfare.
- Supported clients in developing effective coping mechanisms and problem-solving skills.
- Developed personalized crisis management plans tailored to individual client needs.
- Ensured confidentiality and maintained thorough documentation for all interactions.
- Directed administrative operations focused on quality assurance and compliance for 126 Mentors and 36 Navigators.
- Facilitated communication strategies through organization of Mentor and Navigator calls.
- Managed resolution of more than 1,500 logistical tickets, relaying findings to management.
- Enhanced outreach initiatives to foster a more effective health system.
- Conducted comprehensive data analysis to support informed decision-making and program development.
- Led team-building workshops via Zoom, fostering camaraderie and emphasizing self-care among coworkers.
- Performed meticulous data collection to assist in executing special projects and managing logistical tickets.
- Assisted in executing patient care plan devised by board-certified behavior analyst (BCBA), integrating data collection and analysis as well as discrete trial training.
Education
Bachelors of Science degree - Psychology
- Relevant Coursework; Health Psychology, Psychology of Adulthood and Aging, Social Psychology, Theories of Personality, Statistics and Quantitative Methods, Research Methods in Psychology, Deviant Behavior
- Minor: Criminology
- GPA: 3.86
Associate of Arts degree
- Relevant Coursework; Personal and Community Health, Interpersonal Communications, Public Speaking, Lifespan Development
- GPA: 3.6