CRYSTAL WASHINGTON
Chesapeake,VA
Summary
Dynamic healthcare professional with extensive experience, excelling in patient scheduling and appointment coordination. Proven ability to enhance clinic operations through effective communication and organization. Skilled in managing medical records and ensuring compliance, while delivering exceptional patient care and support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Representative
Urology of Virginia
Virginia Beach, Virginia
11.2025 - Current
- Manage patient scheduling and appointment confirmations for efficient clinic operations.
- Provided front desk support, greeting patients and ensuring a welcoming environment.
- Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
Lash Artist/ Studio Manager/ Trainer
Deka Lash
Carmel, Indiana
05.2023 - 10.2025
- Performing precise applications
- Offering detailed aftercare instructions
- Educated clients on proper lash care and maintenance practices.
- Collaborated with team members to maintain a clean and organized workspace.
- Managed scheduling and appointments for efficient service delivery.
Unit Secretary/ Nurse Technician/Surgery Scheduler
Indiana State University Methodist Hospital
Indianapolis, Indiana
01.2022 - 10.2025
- Provides a combination of direct patient care and unit clerical duties
- Maintain patient records, schedule tests and procedures
- Admit and discharge patients
- Processed incoming calls and directed inquiries to appropriate departments.
- Assisted in the preparation of patient charts for daily rounds.
- Maintained office supplies and ordered necessary materials as needed.
- Maintained accurate records of patient appointments and surgical procedures.
Enrollment/Billing Rep
Express Scripts
01.2016 - 01.2021
- Mail or route claim forms
- Responds to inquiries from policy holders and providers
- Assist members and physicians with account details
- Coordinated communication between clients and healthcare providers regarding billing issues.
- Investigated customer complaints related to billing issues.
- Evaluated accounts for payment compliance and contacted customers.
Education
ESTHETICS -
Tricoci University of Beauty Culture
Fishers, IN03-2023
High School Diploma -
Benton Harbor High
Benton Harbor, MI06-2010
Skills
- Skincare Professional
- Lash Extensions
- Body Waxing
- Time management
- Problem-Solving
- Organization
- Patient scheduling
- Appointment coordination
- Healthcare compliance knowledge
- Effective communication
- Appointment scheduling
- Medical records management
Certification
- INDIANA ESTHETICIAN LICENSE
- DERMALOGICA D.N.A
- INITIAL LASH TRAINING
- STUDIO TRAINER
Timeline
Patient Care Representative
Urology of Virginia
11.2025 - Current
Lash Artist/ Studio Manager/ Trainer
Deka Lash
05.2023 - 10.2025
Unit Secretary/ Nurse Technician/Surgery Scheduler
Indiana State University Methodist Hospital
01.2022 - 10.2025
Enrollment/Billing Rep
Express Scripts
01.2016 - 01.2021
ESTHETICS -
Tricoci University of Beauty Culture
High School Diploma -
Benton Harbor High