Alexandra Martinez-Alcala
Las Vegas
Summary
NEW GRAD BSN-Registered Nurse with experience in urgent care, behavioral health, and healthcare systems. Demonstrates strong assessment skills, therapeutic communication, and professionalism when working with diverse and high-risk populations. Well-suited for correctional nursing environments requiring autonomy, safety awareness, and firm professional boundaries. Cooperative Patient Care Representative well-educated in medical terminology, medical billing and medical coding. Highly skilled in greeting patients and addressing concerns. Hands-on experience explaining charges to patients and assisting each with finding the right financial assistance programs suitable for personal circumstances. Accurate, detailed and hardworking with solid judgment and decision-making abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Representative
Care Now Urgent Care
Las Vegas
06.2025 - Current
- Registered and triaged patients in a high-volume urgent care setting
- Verified insurance eligibility, demographics, and consent forms
- Entered and updated patient information accurately in electronic health records (EHR)
- Communicated empathetically with patients and families regarding wait times, procedures, and care flow
- Coordinated patient flow with nurses and providers to support efficient care delivery
- Maintained strict confidentiality and compliance with HIPAA regulations
- De-escalated anxious or frustrated patients using calm, professional communication
Medical Assistant / Mental Health Technician
Healthy Minds
Las Vegas
10.2020 - Current
- Provided patient support in an outpatient behavioral health setting
- Assisted with mental health assessments and monitored patient behavior
- Supported individuals with mental health conditions and substance use disorders
- Maintained professional boundaries and ensured patient safety
- Collaborated with nurses, providers, and interdisciplinary teams
- Ensured HIPAA compliance and accurate documentation
HCC Coder
Data Delivery Services
Las Vegas
03.2017 - 06.2020
- Applied AMA and CMS coding guidelines to outpatient medical records
- Reviewed documentation to identify diagnoses and procedures
- Communicated with insurance companies to resolve discrepancies
Patient Service Representative
UMC Medical Center
Las Vegas
03.2016 - 03.2017
- Registered patients and verified insurance information
- Entered data into EHR systems while maintaining confidentiality
- Communicated empathetically with patients and families
- Managed multi-line phone system to schedule appointments and address inquiries.
- Facilitated patient check-in and registration processes efficiently.
- Assisted patients with insurance verification and billing inquiries promptly.
- Resolved patient concerns and complaints with empathy and professionalism.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Las Vegas, NV01.2025
Skills
- Patient Assessment
- Medication Administration
- Urgent Care Workflow
- Behavioral Health Support
- Crisis Intervention
- De-escalation
- Professional Boundaries
- Safety Awareness
- EHR Documentation
- Time Management
Certification
- BLS (CPR), American Heart Association
- Nevada, Passed
Languages
- English
- Spanish
Degree
BSN
Personal Information
License: RN
Timeline
Patient Care Representative
Care Now Urgent Care
06.2025 - Current
Medical Assistant / Mental Health Technician
Healthy Minds
10.2020 - Current
HCC Coder
Data Delivery Services
03.2017 - 06.2020
Patient Service Representative
UMC Medical Center
03.2016 - 03.2017
Bachelor of Science - Nursing
Arizona College of Nursing