Angela Lakey
Deer Park
Summary
Dedicated Patient Care Representative skilled in patient assessment, medication administration, and effective communication. Focused on improving patient outcomes through advocacy, education, and empathy.
Overview
7
7
years of professional experience
Work History
Patient Care Representative
Silver Lake Nursing Home
Everett
04.2023 - 01.2024
- Monitored patient vital signs and reported changes to medical staff.
- Assisted team in patient assessments and developed care plans, enhancing individualized patient care.
- Educated patients and families about health conditions and care procedures.
- Provided emotional support to patients and families during difficult times.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Educated patients and families on health care needs, conditions, and options.
- Delivered medications and treatments according to healthcare provider instructions.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Followed infection control protocols to maintain a safe healthcare environment.
- Adhered to infection control procedures to facilitate a safe, clean patient environment.
- Organized and replenished supplies at clinical workstations and procedure rooms to ensure availability for medical staff.
- Collaborated in multidisciplinary team meetings to refine and optimize patient care plans.
- Maintained personal and team compliance with medication administration standards and patient care best practices.
- Instituted new processes and standards for inpatient care, contributing to achievement of departmental goals.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Monitored diet, physical activity, behaviors, and other patient factors to assess conditions and adjust treatment plans.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Actively participated in quality improvement initiatives within the department.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
Cashier
Rite Aid
Everett
06.2017 - 12.2018
- Processed customer transactions efficiently at checkout stations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit, and return transactions accurately and securely.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Processed customer payments quickly and returned exact change and receipts.
- Discounted purchases by scanning and redeeming coupons.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness and organization of checkout area and store displays.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Welcomed customers upon entry to create a friendly atmosphere. and answered any questions they had about the store's products and services.
- Provided excellent customer service to enhance shopping experience.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers in locating merchandise and answering inquiries.
- Assisted customers in locating desired products to improve their shopping efficiency. find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Answered customers' questions and provided information on store procedures or policies.
- Responded to customer inquiries regarding products and services to provide helpful information. regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Collaborated with team members to ensure smooth store operations.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed sales transactions to prevent long customer wait times.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Monitored stock levels and restocked shelves as needed throughout shifts.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped with purchases and signed customers up for rewards program.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained work area and kept cash drawer organized.
- Adhered to social distancing protocols and wore mask or face shield.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Verified customer identifications to ensure compliance with age restrictions for sales. during alcohol and tobacco sales.
- Performed additional tasks to enhance store operations.
- Offered customers carry-out service at completion of transaction.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Offered customers carry-out service at completion of transaction.
- Verified customer identifications to ensure compliance with age restrictions for sales. during alcohol and tobacco sales.
- Adhered to social distancing protocols and wore mask or face shield.
Education
High School Diploma -
Eisenhower
Yakima, WA07-1993
Skills
- Medication administration
- Electronic medical records
- Care plan development
- Patient assessment
- Vital signs monitoring
- Care coordination
Affiliations
- Animals, Humane Society Resources . euthanizing
Timeline
Patient Care Representative
Silver Lake Nursing Home
04.2023 - 01.2024
Cashier
Rite Aid
06.2017 - 12.2018
High School Diploma -
Eisenhower