Jennifer Turner
Delavan
Summary
Compassionate Patient Care Representative skilled in patient education and appointment coordination. Proven ability to enhance patient experiences through effective communication and healthcare compliance.
Overview
8
8
years of professional experience
Work History
Patient Care Representative
R & M Rehab
Waukesha
05.2023 - 03.2026
- Educated patients on rehabilitation services and treatment options, enhancing their understanding and engagement in care.
- Collaborated with multidisciplinary teams to implement patient care initiatives, improving overall patient experience.
- Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
- Responded to patient inquiries and provided accurate information about services, ensuring clarity and satisfaction.
Caregiver
Private
Elkhorn
12.2021 - 05.2023
- Supported clients with daily living activities and personal care needs to promote independence.
- Fostered companionship and provided emotional support to improve clients' quality of life.
- Administered medications according to prescribed schedules and guidelines.
- Ensured clean, safe, and organized living environment to enhance clients' comfort and security.
- Communicated effectively with family members regarding client status and needs.
Dialysis Technician
Mercy Health Hospital
Janesville
08.2021 - 12.2021
- Operated dialysis machines for patient treatments and monitored vital signs.
- Prepared patients for dialysis sessions and explained procedures clearly.
- Maintained a sterile environment and ensured compliance with safety protocols.
- Assisted in troubleshooting machine malfunctions during patient treatments.
- Documented patient treatment details accurately in electronic health records.
CNA
Team Love Homecare Inc
03.2018 - 02.2020
- Monitored client health, tracking vital signs and overall well-being to ensure timely interventions.
- Assisted with medication management and adherence for clients in home settings.
- Delivered personal care and assistance to clients, enhancing their daily living activities.
- Ensured a clean and safe environment, contributing to client comfort and safety.
- Communicated effectively with clients and families regarding care plans and needs.
Education
High School Diploma -
DDHS
Delavan, WI06-2000
Skills
- Patient assessment
- Patient education
- Healthcare compliance
- Medical record management
- Appointment coordination
- Patient interaction
Timeline
Patient Care Representative
R & M Rehab
05.2023 - 03.2026
Caregiver
Private
12.2021 - 05.2023
Dialysis Technician
Mercy Health Hospital
08.2021 - 12.2021
CNA
Team Love Homecare Inc
03.2018 - 02.2020
High School Diploma -
DDHS