Camry Woods
Columbus,GA
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
7
7
years of professional experience
Work History
Underwriting Service Assistant
State Farm Mutual Automobile Insurance Company
03.2020 - 10.2022
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Controlled loss by assessing risk, conducting system analysis and recommending policy solutions.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
Auto Claims Adjuster
State Farm Mutual Automobile Insurance Company
10.2018 - 03.2020
- Negotiated with claimants to settle claims.
- Examined photographs and surveillance and any other documents relating to claims.
- Issued payouts to claimants.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
Customer Service Representative
TSYS Total System Services
01.2016 - 10.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled over 350 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Received inbound customer calls related to credit and accounts receivable.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
Education
Atlanta Dental Assistant School
High School Diploma -
Kendrick High School
Columbus, GA06.2013
Skills
- Microsoft Office
- Roadside Assistance
- Efficient Sales Transactions
- Effective Communication
- Geographical Relationships
- Customer Service
- Underwriting Calculations
- Information Mapping
- Customer Satisfaction
- Creative Solutions
- Customer Interaction
- Coordinate Services
- Call Center Software
- Strong Telephone Etiquette
Timeline
Underwriting Service Assistant
State Farm Mutual Automobile Insurance Company
03.2020 - 10.2022
Auto Claims Adjuster
State Farm Mutual Automobile Insurance Company
10.2018 - 03.2020
Customer Service Representative
TSYS Total System Services
01.2016 - 10.2018
Atlanta Dental Assistant School
High School Diploma -
Kendrick High School
Similar Profiles
Channel CallandsChannel Callands
Senior Customer Service Representative at State Farm Mutual Automobile Insurance CompanySenior Customer Service Representative at State Farm Mutual Automobile Insurance Company
Janice WilsonJanice Wilson
Senior Claim Specialist at State Farm Mutual Automobile Insurance CompanySenior Claim Specialist at State Farm Mutual Automobile Insurance Company
Rebecca GrayRebecca Gray
Claims Specialist at State Farm Mutual Automobile Insurance CompanyClaims Specialist at State Farm Mutual Automobile Insurance Company