Camryn Covert
West Chester,PA
Summary
Dedicated front desk receptionist with experience in client education and appointment coordination. Known for strong communication and organizational skills, supporting a welcoming environment and seamless guest interactions. Committed to creating a smooth and relaxing experience for guests, ultimately contributing to high retention rates.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist, Sales
Hard Rock Hotel, Spa & Salon
Atlantic City, New Jersey
01.2021 - 01.2022
- Greeted guests with a warm welcome upon their arrival
- Confirmed correct appointment dates and times
- Managed phone calls and directed inquiries to appropriate personnel when necessary
- Scheduled appointments for guests and coordinated with calendar openings and available treatments
- Ensured that guests with certain contraindications (pregnancy, pacemakers, etc.) were educated on appropriate services when booking
- Provided information about casino promotions and services to enhance guest experience and boost sales
- Assisted guests with check-in and check-out processes using hotel management software
- Collaborated and communicated effectively with team members to ensure smooth operations during peak hours
- Ensured all guests were attended to promptly and directed to the right locations for the start of their experience
- Performed data entry into computer systems to maintain accurate records of guest information
- Handled payment processing and provided customers with receipts and proper bills and change
- Maintained an organized, clean reception area and product display
- Rotated seasonal products/promotions when necessary
- Resolved any customer complaints or issues in a timely fashion following established protocols
- Handled sensitive client information responsibly
Front Desk Receptionist, Sales
Enchanted Day Spa
Ventnor City, New Jersey
01.2020 - 12.2021
- Greeted guests with a warm welcome upon their arrival
- Confirmed correct appointment dates and times
- Managed phone calls and directed inquiries to appropriate personnel when necessary
- Scheduled appointments for guests and coordinated with calendar openings and available treatments
- Ensured that guests with certain contraindications (pregnancy, pacemakers, etc.) were educated on appropriate services when booking
- Provided information about seasonal promotions and services to enhance guest experience and boost sales
- Assisted guests with check-in and check-out processes
- Performed data entry into computer systems to maintain accurate records of guest information
- Handled payment processing and provided customers with receipts and proper bills and change
- Maintained an organized, clean reception area and product display
- Resolved any customer complaints or issues following established protocols
- Handled sensitive client information responsibly
Education
Esthetics Program - 300hrs
The Beauty Institute
Ambler, PA09-2026
Esthetics Program - 600hrs
Jolie Health And Beauty Academy
Northfield, NJ05-2021
HS Diploma - Health Sciences And Medicine
Atlantic County Institute of Technology
Mays Landing, NJ06-2018
Skills
- Customer service
- 10 years of hospitality experience
- Appointment scheduling
- Effective communication
- Sales coordination
- Data entry
- Time management
- Client education
- Multitasking and organization
- Effective planning
- Attention to detail
- Calendar management
- Conflict management
- Listening skills
Timeline
Front Desk Receptionist, Sales
Hard Rock Hotel, Spa & Salon
01.2021 - 01.2022
Front Desk Receptionist, Sales
Enchanted Day Spa
01.2020 - 12.2021
Esthetics Program - 300hrs
The Beauty Institute
Esthetics Program - 600hrs
Jolie Health And Beauty Academy
HS Diploma - Health Sciences And Medicine
Atlantic County Institute of Technology