Organized and detail oriented banking professional offering strong communication and quick thinking skills. Works productively in teams as well as independently in fast-paced environments. Consistently committed to reaching business goals.
Overview
4
4
years of professional experience
Work History
Assistant Branch Manager
United Community Bank
Macomb, Illinois
05.2025 - Current
Managed scheduling and staffing, ensuring optimal branch performance and customer service coverage.
Collaborated with branch manager to implement strategic initiatives, enhancing workflow efficiency.
Trained and mentored new staff on banking procedures and customer interactions.
Assisted in daily operations and customer service activities at United Community Bank.
Resolved customer inquiries and issues, enhancing overall client satisfaction levels.
Supervised teller duties, ensuring accurate cash balancing and compliance with transaction protocols.
Conducted audits on cash handling and compliance with banking regulations.
Provided bank leadership in absence of branch manager.
Teller
United Community Bank
Macomb, Illinois
05.2022 - 05.2025
Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Balanced cash drawers daily, ensuring accuracy and accountability.
Ensured compliance with banking regulations and policies.
Trained new tellers on operational procedures to ensure adherence and efficiency.
Maintained confidentiality of all customer records and information according to company policies.
Developed strong client relationships through personalized interactions, enhancing customer satisfaction.