Compassionate professional with experience in case management and client assessment. Proven ability to deliver in-home services and maintain confidentiality, enhancing client empowerment and access to resources.
Overview
5
5
years of professional experience
Work History
Child Welfare Intern
Catholic Charities
Milwaukee , WI
09.2025 - Current
Delivered in-home case management services to diverse pregnant and parenting clients, fostering individual support and empowerment.
Collaborated with team members to develop client resource materials, enhancing access to support services.
Streamlined client intake process, ensuring accurate data entry and documentation.
Engaged in training sessions to deepen knowledge of social services and improve client assistance.
Maintained confidentiality of client records and sensitive information consistently.
Assisted in the home study process for private infant adoption and step-parent adoptions and completed post-placement reports
Child Welfare Intern
Children's Wisconsin
Milwaukee , WI
05.2025 - 08.2025
accompanied case managers on home visits for children in foster care and kinship care, supporting assessment and family engagement efforts
coordinated transportation for clients and supervised parent-child visitations to ensure safety and compliance with welfare standards
attended virtual and in person court meetings related to child welfare cases
Observed kinship care home study procedures
Attended training sessions on child and home safety.
Universal Teller
Keen Bank
Waseca , Minnesota
04.2021 - 08.2024
Processed customer transactions accurately and efficiently.
Maintained cash drawer integrity and balanced daily transactions.
Resolved customer complaints with professionalism and empathy, ensuring a positive banking experience.
Guided clients through account inquiries and provided tailored product information to meet their needs.
Educated customers on banking products and services offered.
Collaborated with team members to enhance customer service delivery.
Ensured compliance with bank policies and regulatory requirements.
Managed administrative tasks related to banking products by efficiently handling phone calls, inquiries, and emails.