Fatima Agredano
Rockdale,IL
Summary
Focused Student at the University of St. Francis pursuing a Bachelor's and Master's degree focusing on Social Work. Effective Student committed to learning, developing skills in education, and team contribution. Self-directed and energetic with superior performance in collaborative environments and working independently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Child Welfare Specialist Intern
Easterseals
08.2023 - Current
- Enhanced family reunification rates through diligent monitoring and support of parent-child visitations.
- Increased access to resources for struggling families by connecting them with relevant community organizations and programs.
- Developed strong relationships with clients, fostering trust and rapport to better support their needs throughout the case process.
- Promoted positive youth development by implementing evidence-based programs targeting behavioral issues, mental health concerns, or educational needs.
- Contributed to improved inter-agency collaboration by participating in joint meetings, trainings, and initiatives focused on enhancing child welfare practice.
- Strengthened client engagement by utilizing trauma-informed practices when engaging with children and families experiencing adversity.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
Substitute Teacher, K-5
Rockdale Public School
12.2022 - 08.2023
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Office Clerk
Rockdale Public School
01.2022 - 08.2023
- Collaborated with various departments to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Screened visitors and issued badges to maintain safety and security.
- Monitored security to help maintain equipment, data and information safety.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Clinical Staff
Med-Call Shield Testing
09.2021 - 05.2022
- Direct patients in safe area 6 feet apart.
- Assist patients with any questions and concerns
- Maintained patient confidentiality by protecting unauthorized access to personal information.
- Demonstrated knowledge of technical procedures and proper equipment use.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Admissions Student Worker
Joliet Junior College
05.2021 - 12.2021
- Assist students with accessing account information and navigating student portal and college website
- Direct students and visitors to other support services.
- Perform office duties, such as copying, scanning materials, and assisting with mailings
- Keep student information and records confidential
- Perform school tours and can answer students' questions.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Created and maintained detailed records of all office activities.
Store Associate
S&S
09.2020 - 12.2020
- Oversaw online customer purchase orders by providing accurate selection of products needed
- Communicated with coworkers and supervisors concerning issues relating to purchases, inventory, machine operations, and defective items
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Operated equipment while observing standard safety procedures.
Cashier
Culvers
05.2019 - 06.2020
- Provided customer service for customers by providing menu information, accurate ordering, and handling money
- Collaborated with coworkers to solve customer question, issues, and complaints.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts
Education
BSW - Social Work
University of St. Francis
Joliet, IL05.2024
Associate of Arts - Social Work
Joliet Junior College
Joliet, IL05.2022
Skills
- Billing and Payment Processing
- Leadership
- Customer Data Confidentiality
- Strategic Problem-Solving
- Communication Strategy Development
- Client Advocacy
- Case Management
- Trauma Informed Care Framework
Certification
- Adult Mental Health First Aid USA, Mental Health First Aid - Expires: 02/01/2027
Languages
Spanish
Native or Bilingual
Timeline
Child Welfare Specialist Intern
Easterseals
08.2023 - Current
Substitute Teacher, K-5
Rockdale Public School
12.2022 - 08.2023
Office Clerk
Rockdale Public School
01.2022 - 08.2023
Clinical Staff
Med-Call Shield Testing
09.2021 - 05.2022
Admissions Student Worker
Joliet Junior College
05.2021 - 12.2021
Store Associate
S&S
09.2020 - 12.2020
Cashier
Culvers
05.2019 - 06.2020
BSW - Social Work
University of St. Francis
Associate of Arts - Social Work
Joliet Junior College
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