Cam Tu Luu
San Jose,CA
Summary
Energetic Ice Cream Scooper with established customer service skills and foodservice experience. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative team leader, operating cash register, cleaning and managing customer flow.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Gelato Scooper
Eataly Silicon Valley- Gelato By Patrizia
06.2022 - 06.2023
- Controlled line and crowd with quick, efficient service.
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Notified supervisor and peers of low product inventory and customer complaints.
Front of House Team Member
Panda Express
01.2022 - 04.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Counted money in cash drawers at beginning and end of shifts and took care to check bills for fraud.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Server/Cashier
Andersen Bakery
11.2021 - 01.2022
- Experienced with rush hours and fast-paced environments.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Barista/Cashier
Doses Coffee & Tea - Banh Xeo Ngon
07.2021 - 10.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial tea brewers, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Education
Bachelor of Science - Pre-Nursing
San José State University
San Jose, CA2027
High School Diploma -
Evergreen Valley High School
San Jose, CA05.2023
Skills
- Salesmanship
- Employee Training and Supervision
- Billing and Payment Processing
- Servsafe Certified
- Operational Efficiency
- Cash Drawer Balancing
- POS System Operations
- Cutting Techniques
- Product Rotations
- Leading Employees
Certification
ServSafe® Food Handler Certification
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Gelato Scooper
Eataly Silicon Valley- Gelato By Patrizia
06.2022 - 06.2023
Front of House Team Member
Panda Express
01.2022 - 04.2022
Server/Cashier
Andersen Bakery
11.2021 - 01.2022
Barista/Cashier
Doses Coffee & Tea - Banh Xeo Ngon
07.2021 - 10.2021
Bachelor of Science - Pre-Nursing
San José State University
High School Diploma -
Evergreen Valley High School
ServSafe® Food Handler Certification
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