Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cana Parker

Atlanta,GA

Summary

Highly motivated and results-oriented professional seamlessly combining exceptional customer service skills with in-depth technical knowledge. Consistently achieving high customer satisfaction and exceeding aggressive business goals. Expertise in information technology, effectively implementing, monitoring, and maintaining systems. Staying up-to-date with the latest advancements to address complex technical challenges. Proficient in managing database maintenance, data transfer, and security for smooth operations. Strong communication skills and adaptability for effective collaboration with teams. Assessing individual customer needs and providing comprehensive product information to consistently surpass daily, monthly, and yearly performance expectations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Carpe Facto Data Analyst

Apple Support
05.2023 - Current
  • Delivered comprehensive reports highlighting key trends, patterns, anomalies, presenting findings to senior management for informed decision-making purposes.
  • Developed and implemented data collection systems and other strategies to optimize statistical efficiency and data quality.
  • Reduced manual data entry errors by designing and deploying automated ETL processes to transform raw data into usable formats.
  • Engaged in continuous professional development, staying abreast of latest trends in data science and analytics tools.
  • Fostered collaborative environment that encouraged sharing of insights and techniques among data analytics team.
  • Streamlined data analysis processes, significantly reducing turnaround times for monthly reports.

Mac+ Technical Advisor

Apple Support
03.2019 - Current


  • Installed, configured, and troubleshot software across diverse operating systems (iOS, iPadOS, watchOS, macOS, Windows 10, and Windows 11), maintaining system stability and user productivity
  • Implemented and maintained network security solutions, including antivirus software, VPNs, data recovery procedures, mobile device management, backup solutions, and firewalls, ensuring a secure and reliable network infrastructure
  • Configured and administered Active Directory, DHCP/DNS, and TCP/IP settings, ensuring network stability and security
  • Provided expert-level support for enterprise-wide incident management, network infrastructure, professional software, web applications, and technical troubleshooting
  • Created, managed, and resolved technical support tickets, utilizing ticketing tools to ensure accurate documentation, efficient tracking, and timely resolution
  • Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.

Team Lead Product Associate

Converse
04.2015 - 04.2021

● Serving as the administrator of all point of sale systems, property management systems, payment systems, their functions and any ancillary systems, including training, reporting documenting and enabling user access.

● Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

● Open and close cash registers, perform tasks such as counting security deposits, separating charge slips, coupons and vouchers, balancing cash drawers and making deposits.

Business Development Consultant

Genesis/Hyundai
12.2017 - 12.2018

● Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; specialized in inspecting automobiles.

● Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending.

sales campaigns and promotions to exceed business goals.

● Closes sales by overcoming objections; negotiating price; completing sales or purchaser contracts; explaining provisions; explaining and offering warranties, services, and financing; collecting payment; guaranteeing satisfaction when delivering automobiles.

Education

Psychology Major

Georgia State University
Remote
05-2026

Skills

    macOS proficiency
    Microsoft365 proficiency
    Data restoration expertise
    Proficient in firewall security measures

    Cloud-based application support

    Point of sale systems expert
    Cyber security software management

    Mobile device administration

Certification

  • Apple Certified Macintosh Technician (ACMT)
  • Apple Certified Support Professional (ACSP)
  • Apple Certified Portable Technician (ACPT)

Timeline

Carpe Facto Data Analyst

Apple Support
05.2023 - Current

Mac+ Technical Advisor

Apple Support
03.2019 - Current

Business Development Consultant

Genesis/Hyundai
12.2017 - 12.2018

Team Lead Product Associate

Converse
04.2015 - 04.2021

Psychology Major

Georgia State University