CANAIRIA GRANT
Pearl,MS
Summary
I put a lot of effort into my work and have worked for a number of different companies, which has taught me to be very patient and eager to help consumers. My ability to multitask and provide situational support is exceptional. I learn things even faster, stay up with things, and have an agile mind. I studied a lot in college, so my reading comprehension is at its best, and I am an expert at reading situations and navigating them. In addition, I have a great deal of analytical market research experience. I can find new sources of data, gather important statistical or market trend data, and provide thorough reports that help the business meet its customer goals. knowledgeable about the inbound and outbound contacting techniques used to perform surveys, record responses, and obtain corporate or consumer intelligence.
Overview
3
3
years of professional experience
Work History
Digital Market Researcher
Southern Research Group
Jackson, MS
11.2023 - Current
- Generated real-time data collection through open-forum discussions, surveys and questionnaires created for target audience.
- Supported business objectives through market research, utilizing diverse techniques and methodologies for data collection.
- Created dense reports and spreadsheets to portray market insights and future opportunities.
- Utilized statistical analysis to track client industry and market trends and needs.
- Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
Team member
Steak Escape
Byram, MS
04.2021 - Current
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Respond to customers calls, manage cash and the cashier, prepare fries, clean up after dishes, and maintain the store
- And deal with customers directly
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment
- Clean food preparation areas, cooking surfaces, and utensils
- Take customer orders and convey them to other employees for preparation
- Assist with preparing and serving food and beverages.
Licensed call center sales representative.
Sears home services
Jackson, MS
05.2021 - 08.2022
- In addition to having to answer calls from customers both inside and outside the business, I also had to help internal partners purchase a home warranty
- It was essential for me to be able to adapt to a fast-paced sales environment that provided opportunities for both inbound and outbound sales contacts
- Additionally, I would support clients of Sears Home Services Service Contracts, both internal and external, through
Education
Political Science and Government Associate of Applied Science -
Southern University and A&M College
01.2026
High School -
Terry High School
01.2022
Skills
- Complaint resolution
- Multi-line phone talent
- Service standard compliance
- Multitasking
- Good listening
- Read comprehension
- Computer skills
- Process Improvement
- Research and Reporting
- Time-Series Analysis
- Competitive Analysis
- Deadline-Driven
- Excellent Communication
- Negotiator specialist
Timeline
Digital Market Researcher
Southern Research Group
11.2023 - Current
Licensed call center sales representative.
Sears home services
05.2021 - 08.2022
Team member
Steak Escape
04.2021 - Current
Political Science and Government Associate of Applied Science -
Southern University and A&M College
High School -
Terry High School
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