Candace Kondroik
Lufkin,TX
Summary
Dynamic Director of Revenue Operations with a proven track record in driving profitability through innovative revenue strategies, market analysis, and customer engagement initiatives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director of Revenue & Front Office Operations
The Fredonia Hotel
Nacogdoches, TX
02.2020 - Current
- Developed revenue strategies to enhance profitability and drive financial growth.
- Led cross-departmental initiatives to optimize pricing models and improve market positioning.
- Analyzed market trends to identify opportunities for revenue enhancement and operational efficiency.
- Mentored team members, fostering skills in sales techniques and customer relationship management.
- Collaborated with marketing teams to create promotional campaigns that increased customer engagement.
- Established key performance indicators to measure revenue performance and guide strategic planning efforts.
- Drove revenue growth through effective negotiation of contracts with key clients and partners.
Front Office Assistant
The Hampton Inn & Suites
Littleton, CO
08.2019 - 01.2020
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Assisted in coordinating guest services, addressing inquiries and resolving issues promptly.
- Maintained accurate reservation records using property management systems and software tools.
- Trained new staff on customer service protocols and front office procedures to enhance team performance.
- Collaborated with housekeeping and maintenance teams to ensure seamless operational flow within the hotel.
Manager on Duty
Hilton Pensacola Beach Resort Hotel and Convention Center
Pensacola Beach, FL
09.2017 - 10.2018
- Supervised daily hotel operations, ensuring adherence to service standards and guest satisfaction.
- Managed front desk activities, optimizing check-in/check-out processes for efficiency.
- Coordinated staff schedules, aligning resources with peak business demands and events.
- Led training initiatives for new hires, enhancing team performance and service delivery.
- Implemented guest feedback mechanisms to identify areas for improvement in services.
- Resolved guest concerns promptly, fostering positive experiences and loyalty.
Front Office Supervisor
Hilton Sandestin Resort Hotel & Convention Center
Miramar Beach, FL
10.2016 - 09.2017
- Supervised front office team, ensuring seamless guest check-in and check-out processes.
- Implemented training programs for new staff, enhancing service quality and operational efficiency.
- Managed scheduling and staffing to optimize front desk operations during peak hours.
- Collaborated with housekeeping to ensure room readiness aligns with guest arrival schedules.
- Developed and maintained positive relationships with guests, addressing concerns promptly and effectively.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Coached employees through day-to-day work and complex problems.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Kondroik Construction & Development
Owner
Lufkin, TX
01.2000 - 06.2016
- Developed and implemented operational strategies to enhance service delivery and customer satisfaction.
- Managed daily business operations, ensuring efficiency and compliance with industry standards.
- Cultivated relationships with suppliers to optimize inventory management and reduce costs.
- Analyzed market trends to identify new business opportunities and adjust offerings accordingly.
- Streamlined processes through the adoption of new technologies, increasing productivity levels.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Education
Bachelor of Science - Hospitality Administration And Management
Stephen F. Austin State University
Nacogdoches, TX05.2012
Skills
Revenue Management & Revenue Optimization
STR Report Analysis
Dynamic Pricing Strategies
Rate & Inventory Management
ADR, RevPAR Occupancy Analysis
Corporate and Group Block Contract Management
Team Leadership & Staff Development
Guest Resolution Management
Public Relations and Community Engagement
Central Reservation Systems
Microsoft Office
Package and Promo Creation
Certification
Cvent Certified
Texas Friendly Certified
Safe Serv Certification
TABC Certified
TIPS Certified
Timeline
Director of Revenue & Front Office Operations
The Fredonia Hotel
02.2020 - Current
Front Office Assistant
The Hampton Inn & Suites
08.2019 - 01.2020
Manager on Duty
Hilton Pensacola Beach Resort Hotel and Convention Center
09.2017 - 10.2018
Front Office Supervisor
Hilton Sandestin Resort Hotel & Convention Center
10.2016 - 09.2017
Kondroik Construction & Development
Owner
01.2000 - 06.2016
Bachelor of Science - Hospitality Administration And Management
Stephen F. Austin State University