Candace Adams
Collinsville,IL
Summary
Dynamic Lead Pharmacy Technician with a proven track record at Express Scripts, excelling in team leadership and training development. Expert in pharmacy software and customer support, I effectively enhanced workflow efficiency and staff productivity, ensuring compliance and accuracy in prescription processing. Committed to fostering a collaborative environment and resolving complex issues.
Overview
13
13
years of professional experience
Work History
Lead Pharmacy Technician
Express Scripts
Berkeley, MO
08.2012 - Current
- Ensure appropriate distribution of workload and workflow for the assigned area, including scheduling, shifting resources, and backfilling as needed.
- Serve as the first line resource for questions and issues from the team in coordination with the supervisor; demonstrate leadership qualities consistent with company values.
- Monitored staff productivity levels and provided guidance when needed.
- Trained new pharmacy technicians on procedures and best practices.
- Led a team of pharmacy technicians, providing training and supervision.
Patient Care Technician
Express Scripts
Berkeley, MO
08.2020 - 10.2021
- Provided exceptional customer support via phone, email, and chat channels.
- Resolved customer inquiries and complaints efficiently and effectively.
- Escalated complex issues to management for further resolution and support.
- Processed prescription orders efficiently while ensuring accuracy and compliance.
- Processed prescription orders using pharmacy software system.
Skills
- Pharmacy software
- Customer support
- Team collaboration
- Pharmacy operations
- Training development
- Problem solving
- Leadership skills
- Drug utilization review
- Medication verification
- Prescription processing
References
References available upon request.
Timeline
Patient Care Technician
Express Scripts
08.2020 - 10.2021
Lead Pharmacy Technician
Express Scripts
08.2012 - Current
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