Simone Benson
Columbus
Summary
Effective at processing and filling prescriptions under direction of fully qualified professional. Customer service-oriented and well-organized with solid understanding of pharmacy operations and regulations.
Highly skilled Lead Pharmacy Technician with relevant experience in managing pharmacy operations, staff supervision, and prescription processing. Strengths include strong leadership skills, comprehensive knowledge of pharmaceutical terminology and practices, with proven ability to maintain high standards of accuracy and efficiency. Demonstrate a history of making positive impacts at work through the implementation of improved compliance procedures and streamlined workflows for better patient service.
Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Procareltc
Worthington
01.2023 - Current
- Ordered supplies and restocked shelves when necessary.
- Handled customer complaints regarding medications or services provided by the pharmacy department.
- Ensured that all medications were stored properly, following safety protocols.
- Monitored staff productivity levels and provided guidance when needed.
- Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
- Conducted regular audits of drug inventories to detect any discrepancies or irregularities.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
- Developed policies and procedures for the efficient operation of the pharmacy department.
- Tracked medication usage trends in order to identify potential areas for improvement.
- Resolved problems relating to billing issues or incorrect medications dispensed.
- Performed quality control checks to ensure accuracy of medication dispensing.
- Managed inventory levels, ensuring adequate stock of medication and supplies.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Oversaw the ordering, receiving, and storage of pharmacy inventory.
- Led a team of pharmacy technicians, providing training and supervision.
- Maintained clean and organized pharmacy shelving and work areas.
Pharmacy Technician
Gift health pharmacy
Columbus
05.2022 - 10.2022
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Assisted in training new employees on pharmacy procedures.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Verified accuracy of medication labels before they were dispensed to customers.
- Organized work areas so that everything was easily accessible when needed.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Received payment from customers and processed credit card transactions when necessary.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Restocked shelves with new supplies of medications as needed.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
Pharmacy Technician
ExactCare Pharmacy
Columbus
11.2020 - 03.2022
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Received payment from customers and processed credit card transactions when necessary.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
Pharmacy Technician
CVS Pharmacy
Columbus
03.2020 - 11.2020
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Verified accuracy of medication labels before they were dispensed to customers.
- Organized work areas so that everything was easily accessible when needed.
- Received payment from customers and processed credit card transactions when necessary.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
Education
Associate of Science - Biochemistry
Columbus State Community College
Columbus, OH06-2028
High School Diploma -
Beechcroft High School
Columbus, OH06-2016
Skills
- Medication dispensing
- Inventory management
- Pharmacy software
- Regulatory compliance
- Customer service
- Team leadership
- Quality assurance
- Data entry
- Effective communication
- Problem-solving skills
- Drug storage
- HIPAA
- Team collaboration
- Patient confidentiality
- Medication storage
- Proper labeling
- Pharmaceutical calculations
- Pharmacy operations
- Pharmacy and customer records management
- Advanced math skills
- Manual and automated medication dispensing
- Insurance billing
- Prescription processing
- Insurance verification
- New hire onboarding
- Proper labeling procedures
- Staff development
- Order verification
- Quality assurance and control
- FDA compliance
- Updating medication histories
- Pharmacy operations management
- Point of sale systems proficiency
- Teamwork
- Prescription filling and labeling
- Communication skills
- Typing skills
- Time management
- Multitasking
- Dispensing medications
- Cleaning and sanitizing
- Self motivation
- Creative thinking
- Adaptability and flexibility
- Organizational skills
- Attention to detail
- Active listening
- Customer confidentiality
- Cash register operations
- Ordering and stocking medications
- Prioritization and organization
- Stocking shelves
- Critical thinking
- Decision-making
- Adaptability
- Reliability
- Data entry accuracy
Certification
- Registered Pharmacy Technician
Timeline
Lead Pharmacy Technician
Procareltc
01.2023 - Current
Pharmacy Technician
Gift health pharmacy
05.2022 - 10.2022
Pharmacy Technician
ExactCare Pharmacy
11.2020 - 03.2022
Pharmacy Technician
CVS Pharmacy
03.2020 - 11.2020
Associate of Science - Biochemistry
Columbus State Community College
High School Diploma -
Beechcroft High School