Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Candace Arroyo

Brooklyn,NY

Summary

Dynamic professional with extensive experience at Molina Healthcare of New York, specializing in resource navigation and client relationship management. Proven ability to coordinate transportation and schedule appointments, facilitating timely access to healthcare services. Recognized for strong conflict resolution skills and dedication to improving member experiences.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Community Connector

Molina Healthcare of New York
Brooklyn, New York
08.2022 - 01.2025
  • Acts as community-focused member advocate and resource, utilizing understanding of community and accessible resources to support vulnerable members in navigating healthcare requirements.
  • Enhances Healthcare Services team effectiveness by performing non-clinical paraprofessional tasks in diverse locations, encompassing interactions with members in private homes, nursing homes, shelters, or physician's offices.
  • Scheduled appointments with providers to enhance access to healthcare services.
    Arranged transportation for healthcare visits to ensure timely attendance.
    Facilitated prescription fulfillment for members to promote medication adherence.
    Followed up with members regarding missed appointments to encourage rescheduling.
  • Guides members in utilizing social services such as community resources for housing, food, and employment
  • Conducts outreach efforts to locate and deliver support for disconnected individuals requiring special attention.

School Bus Driver

L & M Bus Corp.
Brooklyn, New York
12.2021 - 07.2022
  • Demonstrate excellence in verbal communication abilities
  • Perform comprehensive pre-trip and post-trip inspections on school buses each day to maintain safety standards
  • Ensure safe transportation of students to and from school.
  • Aid students in boarding and disembarking from bus

Paratransit Operator

Maggie's Paratransit Corp
Brooklyn, New York
05.2018 - 02.2020
  • Deliver safe and timely transportation for elderly and disabled patients
  • Implement detailed pre-trip and post-trip inspections on vehicles to ensure alignment with safety protocols
  • Ensure passenger safety
  • Obtained wheelchairs alongside multiple assistive devices, fastening them securely to vehicle
  • Follow ADA guidelines

Call Center Representative

Global Contact Services
Long Island City, New York
12.2014 - 01.2018
  • Resolve member difficulties and handle concerns with a constructive attitude
  • Track down vehicles for members through navigation system
  • Address customer inquiries and resolve complaints
  • Handling client inquiries via calls and emails

Education

High School Diploma -

Teachers Preparatory High School
Brooklyn, NY
06.2008

Some College (No Degree) - Forensic Psychology

John Jay College of Criminal Justice
Manhattan

Skills

  • Microsoft Word
  • Salesforce 360
  • Resource navigation
  • Appointment scheduling
  • Transportation coordination
  • Client relationship management
  • Customer service
  • Conflict resolution
  • Team collaboration
  • Multitasking Abilities
  • Excel
  • Salesforce 360
  • PowerPoint

Certification

  • Commercial Drivers License

Timeline

Community Connector

Molina Healthcare of New York
08.2022 - 01.2025

School Bus Driver

L & M Bus Corp.
12.2021 - 07.2022

Paratransit Operator

Maggie's Paratransit Corp
05.2018 - 02.2020

Call Center Representative

Global Contact Services
12.2014 - 01.2018

High School Diploma -

Teachers Preparatory High School

Some College (No Degree) - Forensic Psychology

John Jay College of Criminal Justice

Similar Profiles

CREATE PROFILE
Candace Arroyo
Want your own profile? Build for free at Resume-Now.com