Candace Bonner
Plano,TX
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
7
7
years of professional experience
Work History
Bill Collector
Southwest Recovery Service
2021.05 - 2022.04
- Implemented personalized approaches for each debtor based on background information research, enhancing negotiation outcomes.
- Improved client relations by maintaining clear communication and regularly updating them on their account statuses.
- Managed multiple competing priorities effectively through careful planning and time management skills.
- Enhanced the efficiency of the collections process with thorough documentation and accurate recordkeeping.
Customer Service Representative
Atc
2015.08 - 2020.03
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - Elementary Education
Prairie View A &
Prairie View, TX08.1992
High School Diploma -
Richardson High School
Richardson, TX06.1988
Skills
- Goal-oriented mindset
- Persistence
- Stress Tolerance
- Assertiveness
Timeline
Bill Collector
Southwest Recovery Service
2021.05 - 2022.04
Customer Service Representative
Atc
2015.08 - 2020.03
No Degree - Elementary Education
Prairie View A &
High School Diploma -
Richardson High School
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