Tiffany Ferrell
Carbon Hill,AL
Summary
Goal-oriented professional with strong customer service and leadership skills. Proven ability to train and mentor teams while managing collection processes effectively and enhancing client satisfaction.
Overview
13
13
years of professional experience
Work History
Bill Collector
Med South
2024.07 - 2025.01
- Managed collection accounts, ensuring timely payments and adherence to company policies.
- Developed effective communication strategies to negotiate payment plans with clients.
- Trained junior collectors on best practices for managing delinquent accounts.
- Streamlined collection processes, enhancing overall efficiency and reducing outstanding debt.
Universal Banker
First National Bank
2021.01 - 2024.07
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed transactions accurately, ensuring compliance with banking regulations and policies.
- Educated customers on various financial products to enhance their banking experience.
- Managed daily cash flow and reconciled discrepancies to maintain operational integrity.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Waitress Supervisor
Mava's Kitchen
2012.07 - 2020.12
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new waitstaff on service standards and menu knowledge.
- Coordinated staff schedules to optimize coverage during peak hours.
- Implemented strategies to enhance team performance and streamline workflows.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Education
High School Diploma -
Haleyville High School
Haleyville, AL2023-04
Skills
- Goal-oriented mindset
- Persistence
- Stress tolerance
- Assertiveness
- Patience and persistence
Timeline
Bill Collector
Med South
2024.07 - 2025.01
Universal Banker
First National Bank
2021.01 - 2024.07
Waitress Supervisor
Mava's Kitchen
2012.07 - 2020.12
High School Diploma -
Haleyville High School