MARKQUISTE SCOTT
Marysville,US
Summary
Reliable Collections Specialist adept at operating. History of meeting high productivity quality and performance standards.
Overview
20
20
years of professional experience
Work History
Bill Collector
Sentry Credit Inc.
Everett, WA
04.2023 - Current
- Processed payments over phone and set up recurring drafts
- Received payment and posted to appropriate customer accounts
- Recorded and updated customer personal accounts with accurate contact information
- Reviewed accounts to determine payment plan compliance
- Developed collection methods to achieve or exceed company financial goals
- Recorded information about customers' financial status and collections status efforts
- Completed skip traces on customers failing respond to collection efforts
- Located and monitored overdue accounts using billing system to begin collections process
- Negotiated credit extensions to assist customers in paying overdue accounts
- Prepared documentation required for collection and repossession activities
- Met demands of busy collections group by performing high volume of daily calls
- Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment
- Negotiated rates with customers and entered payments into accounting system
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue
- Communicated with post office and credit bureaus to track delinquent clients to new addresses.
Collections Specialist
RPM Receivables Performance Management
Lynnwood, WA
07.2016 - 11.2022
- Processed payments over phone and set up recurring drafts
- Received payment and posted to appropriate customer accounts
- Recorded and updated customer personal accounts with accurate contact information
- Reviewed accounts to determine payment plan compliance
- Developed collection methods to achieve or exceed company financial goals
- Recorded information about customers' financial status and collections status efforts
- Completed skip traces on customers failing respond to collection efforts
- Located and monitored overdue accounts using billing system to begin collections process
- Negotiated credit extensions to assist customers in paying overdue accounts
- Prepared documentation required for collection and repossession activities
- Met demands of busy collections group by performing high volume of daily calls
- Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment
- Negotiated rates with customers and entered payments into accounting system
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue
- Communicated with post office and credit bureaus to track delinquent clients to new addresses.
Plumbing Assistant
Tsunami Sewer
Seattle, WA
01.2016 - 07.2016
- Garnered valuable plumbing knowledge by working closely on job sites
- Prepared bathrooms and kitchens for plumbing installations by removing old sinks, toilets, and pipes
- Utilized different plumbing tools and drain cleaners to properly unclog sinks and toilets
- Arranged job site ahead of shifts, carrying necessary parts and tools needed to complete work tasks
- Worked closely with skilled plumber to repair pipes and fixtures to provide safe water supply
- Operated tools and equipment such as hand saws, pipe cutters, and drills on a daily basis
- Set up tools and equipment on job sites and kept work areas neat
- Installed water and drainage systems for buildings and homes under plumber supervision
- Assisted with installation of systems, components, and construction materials into new and remodeled buildings
- Maintained neat and well-organized worksites by removing debris and sharp objects and cleaning up after shift
- Identified and located required tools prior to starting each project
- Arranged and transported supplies needed for individual plumbing jobs and unloaded truck upon arrival
- Completed basic and semi-skilled plumbing work by following instructions
- Shadowed craft experts and supervisors to learn a wide range of simple and complex techniques
- Assisted with fitting of pipes after careful measuring and cutting.
Cashier
Dollar Tree
Lynnwood, WA
06.2014 - 01.2016
- Operated cash register or POS system to receive payment by cash, check, and credit card
- Accepted cash and credit card payments, issued receipts, and provided change
- Answered customer questions and provided store information
- Delivered high level of customer service to patrons using active listening and engagement skills
- Helped customers find specific products, answered questions, and offered product advice
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Worked closely with front-end staff to assist customers
- Trained new team members in cash register operation, stock procedures, and customer services
- Processed sales transactions to prevent long customer wait times
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Learned roles of other departments to provide coverage and keep store operational
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Sales Associate
Penguin Windows
Lynnwood, WA
02.2011 - 02.2012
- Helped customers find specific products, answered questions, and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Answered incoming telephone calls to provide store products and services information
- Collected payments and provided accurate change
- Worked with fellow sales team members to achieve group targets
- Answered product questions with up-to-date knowledge of sales and promotions
- Developed trusting relationships with customers by making personal connections
- Built and maintained relationships with peers and upper management to drive team success
- Sold various products by explaining unique features and educating customers on proper application or usage
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Stock Associate
Big Sporting Goods
Kent, WA
06.2006 - 05.2007
- Communicated with customers to answer questions
- Followed instructions to properly arrange merchandise items
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans
- Organized storage of articles in bins, floor, shelves, and assigned areas according to product categories
- Loaded and unloaded delivery vehicles to maintain inventory
- Updated pricing and sales signs to promote merchandise
- Replenished inventory with a focus on addressing customer needs
- Assisted customers with product promotion and policy information
- Maintained current and accurate inventory with cycle counts and audits
- Identified and quickly handled spill clean-up
- Checked delivered merchandise and order information to verify shipment accuracy
- Stocked shelves with new merchandise and checked for outdated or damaged items
- Maintained neat, safe, and orderly workspace to prevent accidents and injuries
- Faced products on shelves and displays to meet company policies
- Lifted materials of varied weights on a regular basis
- Replenished items to maintain stock availability
- Updated product labels to reflect accurate pricing
- Greeted customers and retrieved requested products to drive satisfaction.
Cashier
Dollar Tree
Kent, WA
01.2005 - 01.2006
- Operated cash register or POS system to receive payment by cash, check, and credit card
- Accepted cash and credit card payments, issued receipts, and provided change
- Answered customer questions and provided store information
- Collected payments and provided accurate change
- Delivered high level of customer service to patrons using active listening and engagement skills
- Helped customers find specific products, answered questions, and offered product advice
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Worked closely with front-end staff to assist customers
- Trained new team members in cash register operation, stock procedures, and customer services
- Processed sales transactions to prevent long customer wait times
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Answered product questions with up-to-date knowledge of sales and store promotions
- Learned roles of other departments to provide coverage and keep store operational
- Scanned merchandise using point-of-sale system for accurate purchase totals
- Helped with purchases and signed customers up for rewards program
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education
Garfield High School
Seattle, WASkills
- Billing
- Call center
- Goal-oriented mindset
- Persistence
- Financial knowledge
- Debt management
- Patience and Persistence
- Call center experience
- Client Relations
- Payroll Processing
- Customer research
- Negotiation
- Account Management
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Decision-Making
- Payment Scheduling
- Microsoft Office
- Self Motivation
- Professionalism
- Basic Mathematics
- Training and Teaching
- Payment Processing
- Written Communication
- Paperwork Processing
- Payment management
- Credit and collections
Timeline
Bill Collector
Sentry Credit Inc.
04.2023 - Current
Collections Specialist
RPM Receivables Performance Management
07.2016 - 11.2022
Plumbing Assistant
Tsunami Sewer
01.2016 - 07.2016
Cashier
Dollar Tree
06.2014 - 01.2016
Sales Associate
Penguin Windows
02.2011 - 02.2012
Stock Associate
Big Sporting Goods
06.2006 - 05.2007
Cashier
Dollar Tree
01.2005 - 01.2006
Garfield High School