Theresa Wolf
Marysville
Summary
Dynamic Patient Financial Services Representative II with a proven track record at Anchorage Neighborhood Health Center. Expert in medical billing and claims processing, I enhanced billing accuracy and reduced errors through meticulous audits. Known for exceptional customer service and effective communication, I successfully negotiated payment arrangements, ensuring patient satisfaction and compliance with HIPAA regulations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Patient Financial Services Representative II
Anchorage Neighborhood Health Center
Anchorage, AK
07.2009 - 02.2025
- Assisted patients with financial inquiries and billing questions.
- Educated patients on insurance coverage and payment options.
- Supported the processing of patient accounts for accuracy and efficiency.
- Collaborated with healthcare providers to resolve billing discrepancies.
- Handled sensitive information with confidentiality and professionalism.
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Provided guidance to registration staff regarding accurate collection of demographic information from patients upon admission.
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Reduced number of billing errors, conducting thorough audits of patient accounts and correcting discrepancies.
Education
Medical Coding And Billing Specialist
Charter College
Wasilla, AK06-2009
Physical Therapist Assistant
Pensacola Junior College
Pensacola, FL06-1991
Associate of Arts - Sciences
University of West Florida
Pensacola, FL04-1989
Skills
- Customer service
- HIPAA compliance
- Verbal and written communication
- Teamwork orientation
- Claims processing
- Medical terminology
- Medical billing
- Payment collection
- Teamwork and collaboration
- Reliability
- Pleasant telephone demeanor
- Billing procedures
Timeline
Patient Financial Services Representative II
Anchorage Neighborhood Health Center
07.2009 - 02.2025
Medical Coding And Billing Specialist
Charter College
Physical Therapist Assistant
Pensacola Junior College
Associate of Arts - Sciences
University of West Florida