Candace Sonnier

• - Deliver top-tier customer service and safety procedures across domestic and international flights
• - Effectively manage in-flight situations and coordinate with crew to ensure smooth operations

• - Coach, mentor, and support coach cleaners and Ready Crew employees to ensure safe, efficient, high-quality service
• - Monitor daily operations for compliance with Amtrak policies, safety standards, labor agreements, and federal regulations
• - Conduct quality assurance observations, audits, and performance reviews to identify service gaps and implement corrective actions
• - Provide coaching, performance feedback, and corrective guidance to reinforce accountability and professionalism
• - Investigate customer complaints, service disruptions, and operational incidents; document findings and recommend improvements
• - Coordinate service recovery efforts during delays, equipment issues, or irregular operations
• - Assist with onboarding, training, and compliance briefings

• - Led and supported a team of flight attendants, ensuring compliance with safety and service standards
• - Provided performance feedback and managed schedules
• - Acted as liaison between crew members and management for efficient operations

Chapman & Kirby — Houston, TX

• Delivered high-volume bar service in a fast-paced nightlife environment
• Crafted cocktails and maintained consistency with specialty recipes
• Built strong guest relationships and repeat clientele
• Managed POS systems, cash handling, and high-volume transactions
• Collaborated with team members to maintain efficient service

• - Delivered FAA-compliant recurrent training to flight attendants
• - Facilitated instructional sessions and reinforced company safety standards
• - Served on the Instructor Advisory Team and completed the Instructor Professional Skills program

• Ensured passenger safety through compliance with FAA regulations and emergency response protocols.
• Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
• Conducted pre-flight checks to verify equipment functionality and cabin readiness.
• Collaborated with crew members to maintain a positive in-flight environment for passengers.
• Led team briefings to communicate flight details, safety updates, and service expectations.
• Monitored cabin conditions throughout flights to ensure passenger comfort and satisfaction.