Candace Cobb
Saint Joseph,MI
Summary
Dynamic sales professional with a proven track record at Whirlpool Corporation, excelling in customer service and relationship building. Recognized for streamlining processes and enhancing client satisfaction, I leverage strong negotiation skills and effective problem-solving to drive business growth and exceed sales goals. Committed to fostering teamwork and delivering exceptional results.
Overview
20
20
years of professional experience
Work History
Sales Associate/Cashier
Cracker Barrel
Stevensville
12.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
National Account Specialist
Whirlpool Corporation
Saint Joseph, MI
06.2007 - 05.2009
- Assisted clients in identifying their specific needs through consultative selling approaches while delivering tailored solutions.
- Coordinated with logistics teams to ensure timely delivery of products, enhancing customer experience and fostering loyalty.
- Negotiated favorable contract terms with suppliers, securing cost savings and advantageous delivery schedules.
- Conducted in-depth market research to identify new business opportunities and expand product offerings.
- Streamlined internal processes for more efficient account management, reducing response times and accelerating issue resolution.
- Actively participated in industry events, expanding professional network and staying current on emerging trends.
- Managed a portfolio of national accounts, ensuring consistent communication and proactive problemsolving.
- Implemented data-driven decision-making processes for improved account management efficiency and accuracy.
- Increased client base by implementing effective sales strategies and maintaining strong relationships with key accounts.
- Developed long-term partnerships with clients by consistently exceeding expectations and providing exceptional support.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Assistant Manager
Family Dollar
Stevensville, MI
07.2023 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Improved operational efficiency by adopting new technology for inventory management.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Returns Specialist
Whirlpool Corporation
Saint Joseph, MI
05.2007 - 08.2009
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Documented returned product details in Software inventory tracking system.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Conducted thorough investigations of disputed returns claims, upholding company policies while maintaining positive customer relationships.
- Improved customer satisfaction by efficiently processing return requests and providing timely resolutions.
- Managed warranties and service agreements for returned products, ensuring timely resolution and minimizing company liability.
- Streamlined returns process for increased efficiency and reduced processing time.
- Handled escalated customer cases professionally and diplomatically, resolving complex situations to maintain customer loyalty while adhering to company guidelines.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Total Legendary Care Consultant
Whirlpool Corporation
Benton Harbor, MI
05.2005 - 05.2007
Education
Associate’s Degree - Business Administration And Management
Lake Michigan College
Benton Harbor, MIDiploma - Basic Studies
Coloma High School
Coloma05.1996
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Multi-tasking strength
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- POS system operation
- Meeting deadlines
- Upselling
- Professional demeanor
- Retail store operations
- Guest relations
- Payment processing
- Sales development
- Building rapport
- Policy and procedure adherence
- Merchandise display
- Product recommendations
- Sales goals attainment
- Display setup
- Negotiation tactics
- Relationship selling
- Business development
- Fraud detection
- Product demonstrations
- CRM software proficiency
- Verbal and written communication
- Customer engagement
- Task prioritization
- Upselling and cross selling
- B2B sales and customer service
Timeline
Sales Associate/Cashier
Cracker Barrel
12.2024 - Current
Assistant Manager
Family Dollar
07.2023 - 10.2024
National Account Specialist
Whirlpool Corporation
06.2007 - 05.2009
Returns Specialist
Whirlpool Corporation
05.2007 - 08.2009
Total Legendary Care Consultant
Whirlpool Corporation
05.2005 - 05.2007
Associate’s Degree - Business Administration And Management
Lake Michigan College
Diploma - Basic Studies
Coloma High School