Candace Faulkner
Louisville,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Patient Care Assistant
Norton Healthcare
Louisville, Kentucky
08.2024 - Current
- Monitored vital signs and promptly reported changes to nursing staff to ensure timely patient care.
- Collaborated with healthcare team to develop and implement personalized care plans that addressed individual patient needs.
- Documented patient interactions and care details in electronic health records accurately.
- Assisted with admission and discharge processes, ensuring all necessary paperwork was completed accurately and efficiently.
- Supported unit efficiency by maintaining current and accurate clerical paperwork.
Surgery Scheduling Coordinator
ULP Physicians
Louisville, Kentucky
12.2023 - 08.2024
- Coordinated surgical procedures aligning physician availability with patient needs to optimize scheduling efficiency.
- Streamlined communication among surgeons, nurses, technicians, and other healthcare professionals to ensure cohesive patient care during surgical processes.
- Delivered exceptional customer service to improve patient experience throughout scheduling process, fostering trust and satisfaction.
- Answered phone calls from prospective patients seeking information about surgical options available at the facility.
Staffing Manager
Malone Homecare
Louisville, KY
07.2022 - 12.2023
- Conducted interviews to evaluate candidate qualifications and alignment with homecare role requirements.
- Managed employee onboarding processes to ensure compliance with regulations and facilitate smooth integration.
- Utilized applicant tracking systems to streamline recruitment and hiring processes.
- Coordinated staffing schedules to maintain adequate coverage for client needs and enhance service delivery.
Staffing Manager
TLC Staffing
Remote , KY
08.2021 - 07.2022
- Identified and filled temporary, contract, and permanent staffing needs, enhancing client satisfaction through effective talent acquisition.
- Coordinated staffing schedules to ensure optimal coverage, addressing client needs and minimizing gaps in service.
- Maintained accurate employee records and updated staffing databases regularly.
- Represented company at job fairs, promoting employer brand and attracting qualified candidates to meet staffing demands.
Sales Development Representative
T-Mobile
Louisville, KY
04.2020 - 08.2021
- Engaged potential customers through targeted outreach and follow-up communications to generate interest and drive lead conversion.
- Qualified leads by assessing customer needs and aligning them with available solutions.
- Utilized CRM software to track interactions and manage lead information effectively.
- Developed relationships with existing customers, identifying upsell opportunities to enhance sales growth.
Medical Management Specialist
Anthem
Louisville, Kentucky
10.2015 - 04.2020
- Coordinated insurance eligibility verification, prior authorizations, referrals, and claims processing to ensure efficient patient access to care.
- Managed medical claims processing for timely approvals and denials.
- Reviewed insurance claims for accuracy prior to submission for payment processing.
- Tracked performance metrics, including turnaround time for authorization requests and denial rates, to identify areas for process improvement.
- Resolved customer service issues promptly while maintaining professionalism to enhance patient satisfaction and trust.
Retention Specialist
WellCare
Louisville, KY
06.2014 - 10.2015
- Coordinated outreach efforts to effectively re-engage lapsed customers, contributing to improved customer retention.
- Monitored engagement metrics to assess the effectiveness of retention programs.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Generated monthly reports detailing progress towards retention objectives, facilitating data-driven decision-making.
- Utilized CRM software to track customer interactions, record feedback, and monitor progress towards goals.
Education
High School Diploma -
Eastern High School
Louisville, KY05-1997
Skills
- Customer service
- Interpersonal communication
- Customer engagement
- Claims processing
- Health assessments
- Customer relationship management
- Surgical scheduling
- Staffing coordination
- Conflict resolution
- Problem solving
- Insurance verification
- Prior authorization
- Healthcare compliance
- Effective communication
- Attention to detail
- Microsoft office
- CRM software
- Metrics monitoring
- Salesforce proficiency
Timeline
Patient Care Assistant
Norton Healthcare
08.2024 - Current
Surgery Scheduling Coordinator
ULP Physicians
12.2023 - 08.2024
Staffing Manager
Malone Homecare
07.2022 - 12.2023
Staffing Manager
TLC Staffing
08.2021 - 07.2022
Sales Development Representative
T-Mobile
04.2020 - 08.2021
Medical Management Specialist
Anthem
10.2015 - 04.2020
Retention Specialist
WellCare
06.2014 - 10.2015
High School Diploma -
Eastern High School