Summary
Overview
Work History
Education
Skills
Skills
Languages
Languages
References
Timeline
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Samantha Villa Salgado

Phoenix,AZ

Summary

Dynamic and dedicated professional with extensive experience in customer service and patient care at Lumicera Health Services. Proven ability to enhance patient experiences through active listening and effective communication. Skilled in HIPAA compliance and team collaboration, consistently delivering compassionate care and support to achieve optimal outcomes.

Overview

8
8
years of professional experience

Work History

Patient Care Assistant

Lumicera Health Services
07.2023 - Current
  • Answered high volume calls, inbound/outbound.
  • Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
  • Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.

Server

Barrio Queen
01.2020 - 01.2022
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

Customer Service Representative

Consumer Cellular
Tempe, AZ
01.2019 - 01.2020
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Installed, set up and repaired devices and system components.
  • Assisted customers with troubleshooting data connection issues related to their cell phones.
  • Performed complete phone erasures and factory resets, debugged problems and refurbished devices.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Greeted customers to determine wants or needs.

Receptionist Administrator

Recycle 1
Phoenix, AZ
03.2017 - 01.2019
  • Handled diverse needs for clients in-person, by phone or through email.
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Screened and responded to emails, messages and other correspondence, freeing up senior management.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Responded promptly to emails from customers and other departments within the organization.
  • Took inbound calls on headset, promoting products and services to secure new accounts.
  • Monitored inbound calls, emails, and faxes for new service orders.

Cafe Barista

Coffee Bean
07.2017 - 11.2018
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Ordered, received and stocked supplies and retail products for my stores busyness.
  • Greeted over 300 customers daily, answered questions and recommended drinks and pastries.
  • Maintained clean and organized workspace, enabling coworkers to locate certain resources and products.
  • Prepared more than 500 drinks per shift with high accuracy and consistently strong customer satisfaction.

Education

High School Diploma -

Metro Tech Highschool
Phoenix, AZ
05-2017

Skills

  • Customer service
  • Patient care
  • HIPAA compliance
  • Team collaboration
  • Effective communication
  • Active listening
  • Problem solving
  • Verbal and written communication
  • Patient-focused care
  • Communication skills
  • Administrative support
  • Bank deposits
  • Customer/Client relations
  • Microsoft Office
  • POS terminal operation
  • Professionalism
  • Multitasking Abilities
  • Teamwork and collaboration
  • Sales expertise
  • Register opening and closing
  • Product and service sales

Skills

  • Client communication
  • Client communication

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Languages

2

References

References available upon request.

Timeline

Patient Care Assistant

Lumicera Health Services
07.2023 - Current

Server

Barrio Queen
01.2020 - 01.2022

Customer Service Representative

Consumer Cellular
01.2019 - 01.2020

Cafe Barista

Coffee Bean
07.2017 - 11.2018

Receptionist Administrator

Recycle 1
03.2017 - 01.2019

High School Diploma -

Metro Tech Highschool

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Samantha Villa Salgado