Candace Hackett
Garland,TX
Summary
Detail-oriented professional with extensive experience in auto finance, insurance claims, and compliance. Expertise in managing high-volume workflows, generating accurate reports, and maintaining precise documentation. Strong organizational and analytical skills foster effective collaboration with cross-functional teams.
Overview
13
13
years of professional experience
Work History
Senior Coordinator-Vehicle Remarketing
Capital One Auto Finance
Plano, TX
12.2022 - 10.2025
- Coordinated vehicle assignments to auctions and arranged transportation logistics with vendors, optimizing auction readiness and transport reliability.
- Tracked and reported daily team metrics, monitoring performance and identifying workflow constraints to enhance operational efficiency.
- Generated and reviewed daily reports to verify notice accuracy and adherence to processing SLAs.
- Validated and corrected Notice of Intent (NOI) letters, ensuring regulatory compliance and timely delivery within high-volume pipelines.
- Managed shared team inbox, triaged requests, delegated tasks, and provided operational support to IQor agents.
- Maintained detailed account documentation to support reporting and internal audits.
Title Clerk-Vehicle Remarketing
Capital One Auto Finance
Plano, TX
07.2020 - 12.2022
- Managed end-to-end repossession titling process, ensuring compliance with state DMV requirements and timely title transfers.
- Coordinated with DMVs, dealerships, vendors, and financial institutions to obtain and verify title documentation, ensuring completeness for timely processing.
- Prepared, notarized, and submitted title documents; managed vendor title work and lien-verification requests.
- Oversaw incoming titles and managed document delivery to state DMVs, ensuring efficient processing through timely creation of FedEx shipping labels.
- Maintained and reconciled daily tracking spreadsheets and account records, enhancing data accuracy and minimizing processing delays.
- Processed monthly expense reports and reconciled company card transactions; tracked and reported team metrics.
Insurance Coordinator
Capital One Auto Finance
Plano, TX
10.2016 - 07.2020
- Guided customers through insurance total-loss claims and settlement processes, ensuring clear communication and timely documentation.
- Coordinated multi-channel correspondence with customers and insurance carriers, ensuring prompt retrieval of missing documents through proactive outreach.
- Processed physical damage checks and ensured accurate posting to customer accounts, supporting seamless claims management.
- Analyzed daily operational reports to monitor team performance and identify outstanding actions, facilitating timely resolutions.
Chiropractic Assistant
Wellness Dallas
Plano, TX
09.2015 - 01.2016
- Administered ultrasound therapy and coordinated scheduling to enhance appointment management.
- Managed patient check-in and collected vitals to facilitate physician review and support exams and consultations.
- Maintained insurance documentation and patient records, ensuring compliance with HIPAA regulations.
Emergency Dispatcher
Southwest Dispatch
Richardson, TX
02.2015 - 09.2015
- Answered, triaged, and prioritized emergency radio and telephone calls to ensure timely dispatch of resources.
- Dispatched appropriate personnel following established protocols and coordinated on-scene communications.
- Monitored alarm systems, documented alarm-handling procedures, and maintained accurate logs to support effective incident management.
Computer Lab Assistant
Sam Houston State
Huntsville, TX
03.2013 - 12.2014
- Provided technical support to students and faculty by troubleshooting hardware and software issues, ensuring smooth class registration.
- Maintained lab environments and assisted users with software tools, enhancing overall campus technology operations.
- Performed minor equipment maintenance and created work orders to facilitate timely resolution of technical issues.
Education
Bachelor of Science - Kinesiology, Health
Sam Houston State University
Huntsville, TXHigh School Diploma -
L.V. Berkner High School
Richardson, TXSkills
- Title & Lien Processing
- DMV & Compliance
- Report generation
- Data validation
- Document management
- Vendor & Customer Communication
- Team coordination
- Notary Services
- Typing speed 65 WPM
Timeline
Senior Coordinator-Vehicle Remarketing
Capital One Auto Finance
12.2022 - 10.2025
Title Clerk-Vehicle Remarketing
Capital One Auto Finance
07.2020 - 12.2022
Insurance Coordinator
Capital One Auto Finance
10.2016 - 07.2020
Chiropractic Assistant
Wellness Dallas
09.2015 - 01.2016
Emergency Dispatcher
Southwest Dispatch
02.2015 - 09.2015
Computer Lab Assistant
Sam Houston State
03.2013 - 12.2014
Bachelor of Science - Kinesiology, Health
Sam Houston State University
High School Diploma -
L.V. Berkner High School