Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Candace Hess

Pompton Lakes,NJ

Summary

Engaging, energetic, team oriented leader with more than 15 years of retail management experience. Focused on developing talent and motivating large teams to drive sales, profit and results while providing an exceptional customer experience. Strong interpersonal skills with the ability to be resilient and adaptable in an ever changing retail environment.

Overview

16
16
years of professional experience

Work History

Senior Manager

Apple
10.2022 - Current
  • Role model inclusive leadership behaviors and build, develop, and retain diverse teams.
  • Take action to ensure a safe, respectful, and inclusive environment for all team members.
  • Participate with other senior managers and Store Leader to establish strategic plans and meet goals.
  • Support the Store Leader in development and performance improvement of store employees and managers.
  • Address store employee concerns in partnership with Store Leader.

Manager

Apple
07.2018 - 10.2022
  • Promotes Apple brand through unparallel employee loyalty, customer service and profitability
  • Trains and develops store employees in customer service, product knowledge, inventory control and visual merchandising.
  • Actively participate in building diverse teams through hiring and training as well as developing team members through in store experiences, providing feedback and recognition through coaching connections and Exchange Journals.
  • Monitors performance of store employees and supports Store Leader in addressing performance issues.

Store Manager

Dicks Sporting Goods
9 2014 - 07.2018
  • Lead store team to provide an exceptional shopping experience by consistently leading by example, coaching, teaching and training.
  • Assist peers throughout the district with developmental plans for Assistant Managers and high potential Sales Leaders.
  • Drive sales, profit and operational results for 13 million dollar store.
  • Focus on hiring and training, team development, morale and engagement through communication, training, coaching and recognition.

Store Team Leader

Target
08.2008 - 10.2014
  • Developed talent in several key leadership positions throughout store and district in order to drive leadership bench.
  • Led a team of 200 team members with six Executive Team Leaders as direct reports in a $48 million dollar per year store.
  • Leveraged reporting and customer survey results to identify, address and improve areas of opportunity in order to drive a culture around service and provide an excellent shopping experience for our customers.
  • Executed new store opening of an 8 million dollar store which included all planning, strategizing, hiring and training.
  • As District Trainer, coordinated all orientations and training programs for new Executive Team Leaders throughout the district.

Education

Associate of Science - Criminal Justice

Lackawanna College
Scranton, PA
05.2001

Skills

  • Situational Adaptability
  • Collaborates
  • Action Oriented
  • Develops talent

Accomplishments


  • Support development of Managers to reach goals and drive top ten results at the Genius Bar in both Rockaway and Nanuet. Partner with other stores in Market to assist with Improving results.
  • Support onboarding and development of New in role Leaders at Apple Nanuet.
  • Support the team through process improvements such as Quarterly Action plans, developmental plans and coaching strategies.
  • Successfully led out Lead development in partnership with SL. Developed content, delivered Bridge to Manger sessions in Lead Meetings for NNJ

Timeline

Senior Manager

Apple
10.2022 - Current

Manager

Apple
07.2018 - 10.2022

Store Team Leader

Target
08.2008 - 10.2014

Store Manager

Dicks Sporting Goods
9 2014 - 07.2018

Associate of Science - Criminal Justice

Lackawanna College

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Candace Hess