Candace Holland
Ferrum,VA
Summary
Dynamic healthcare professional with extensive experience at Carilion Clinic, excelling in patient care and electronic health records management. Proven ability to enhance service delivery through effective communication and attention to detail. Skilled in specimen collection and committed to maintaining HIPAA compliance, ensuring patient confidentiality and safety in all interactions.
Overview
24
24
years of professional experience
Work History
Clinical Associate
Carilion Clinic
Rocky Mount, Virginia
09.2024 - Current
- Assisted healthcare professionals with patient care and administrative tasks.
- Organized patient records and maintained accurate documentation.
- Communicated effectively with patients to gather medical history information.
- Maintained cleanliness and organization in clinical areas to ensure safety.
- Followed established protocols for handling medical equipment and supplies.
- Participated in team meetings to discuss patient care strategies and improvements.
- Provided exceptional customer service to patients and their families during visits.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Ensured compliance with HIPAA regulations by maintaining patient confidentiality during all interactions.
- Provided assistance with minor surgical procedures such as suturing wounds and removing stitches.
- Participated in quality assurance initiatives designed to ensure the delivery of safe and effective care to patients.
- Collected specimens for testing according to established protocols, prepared specimens for transport to laboratory facilities.
- Performed point-of-care testing utilizing glucometers, coagulation analyzers or other devices.
- Assisted in training new clinical associates on proper safety protocols and procedures within the department.
- Maintained cleanliness of the clinical environment by sterilizing instruments, cleaning exam rooms and stocking supplies.
- Performed laboratory tests such as urinalysis, hematology, and blood chemistry.
- Processed lab results using computer systems; reviewed results with clinicians as needed for further action or follow-up care.
- Maintained accurate medical records in accordance with HIPAA regulations.
- Provided direct patient care under the supervision of a physician or nurse practitioner.
- Monitored patient progress, reported changes or concerns to healthcare team members and documented all activities in Electronic Medical Record.
- Provided support to patients by answering questions regarding medical procedures and treatments.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Organized charts, documents and supplies to maintain team productivity.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Performed basic, non-invasive medical assistant duties.
- Greeted, guided and offered assistance to patients and visitors.
- Supported nursing staff in day-to-day operations.
- Attended training to validate or refresh basic professional skills.
- Organized work orders, maintenance repairs and other administrative duties.
- Assisted administrative departments with paperwork, errands and other clerical duties.
- Received blood and bodily fluid samples and passed to employees
Healthcare Administration Associate
Carilion Clinic
Rocky Mount, Virginia
08.2012 - 09.2024
- Coordinated patient scheduling for multiple departments within the healthcare facility.
- Managed electronic health records to ensure accurate and timely data entry.
- Assisted with regulatory compliance by maintaining updated documentation and files.
- Facilitated communication between staff and patients to enhance service delivery.
- Maintained office supplies inventory to support daily operational needs.
- Scheduling patients for their exams.
- Answering/Transferring phone calls.
- Checking in patients.
- Putting orders in Epic.
- Printing images out.
- Filing paperwork.
Radiology Technician Aide
Carilion Clinic
Roanoke, Virginia
05.2003 - 08.2012
- Prepared patients for imaging exams by explaining procedures and ensuring comfort.
- Documented patient information accurately in electronic health records systems.
- Managed inventory of medical supplies and ensured availability for procedures.
- Coordinated scheduling of patient appointments for various imaging services.
- Observed radiation safety protocols at all times during imaging procedures.
- Verified accuracy of patient information prior to imaging procedure.
- Processed images using PACS and RIS systems and digital image management software.
- Ensured that all relevant data was accurately entered into patient records system.
- Educated patients about radiological procedures when requested by medical staff.
- Monitored patient safety by providing support throughout the imaging process.
- Performed clerical duties such as filing paperwork, scheduling appointments, and answering phones.
- Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.
- Completed general administrative tasks to support radiology department.
- Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
Patient Registration Representative
Carilion Clinic
Rocky Mount, Virginia
09.2001 - 05.2003
- Collected and verified patient information for accurate registration processes.
- Managed electronic health record systems to ensure up-to-date patient data.
- Assisted patients with insurance verification and payment options during registration.
- Handled sensitive information with confidentiality and professionalism at all times.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Greeted patients and answered questions regarding registration process.
- Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, authorizations.
- Updated patient information in database regularly to ensure accuracy of records.
- Entered patient data into electronic medical record system accurately and efficiently.
- Answered general questions about hospital policies and services provided.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Educated patients on their rights as well as hospital policies related to care delivery.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Answering Phones
Education
GED -
William Byrd
Vinton, VA11-1994
Skills
- Patient care
- Electronic health records
- Medical terminology
- Specimen collection
- HIPAA compliance
- Patient scheduling
- Customer service
- BLS certification
- Attention to detail
Timeline
Clinical Associate
Carilion Clinic
09.2024 - Current
Healthcare Administration Associate
Carilion Clinic
08.2012 - 09.2024
Radiology Technician Aide
Carilion Clinic
05.2003 - 08.2012
Patient Registration Representative
Carilion Clinic
09.2001 - 05.2003
GED -
William Byrd