Candace Johnson
Chicago,IL
Summary
Dynamic and detail-oriented professional with a solid background in sales and customer service, seeking to leverage diverse skills as an entry-level Carrier Sales Representative. Proven ability to thrive in fast-paced environments, demonstrated through successful tenure in the restaurant industry and as a new business consultant in the insurance industry. Adept at building and maintaining strong client relationships, problem-solving, and managing multiple tasks efficiently. Committed to contributing to MoLo by utilizing strong communication skills, a customer-centric approach, and a proactive attitude to drive sales and operational success.
Overview
8
8
years of professional experience
Work History
Business Development Consultant, Private Wealth
HUB International Limited
11.2023 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Boosted sales team effectiveness by organizing and maintaining up-to-date records of client information.
- Supported insurance agents in closing deals with thorough research on prospective clients'' needs and preferences.
Server
Happy Camper
11.2020 - Current
- Successfully exceeded sales targets by upselling high-profit items to enhance sales numbers.
- Cultivated and developed warm relationships and maintained positivity while servicing several tables during prime hours.
- Resolved customer complaints promptly and professionally to maintain a positive dining experience.
- Ability to multi-task and serve customers promptly with a focused attention to detail.
Customer Care Associate
Daily Harvest
03.2020 - 01.2022
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
Server
Bottled Blonde
11.2018 - 03.2020
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Took drink orders from tables and bar area and relayed to bartenders.
- Honed bartending skills by assisting bartender with high-volume shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored guests for intoxication and immediately reported concerns to management.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server/ Cocktail Server
Montauk
08.2016 - 11.2018
- Provided expert knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Delivered quality service by providing a warm and welcoming environment.
- Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Listened to, understood and clarified guest concerns and issues.
Education
Political Science
University of Kansas
Lawrence, KSBachelor of Science - Marketing
Arizona State University
Tempe, AZ05.2021
Skills
- Leads Prospecting
- CRM Software
- Client Retention
- Account Management
- Customer Service
- Risk Mitigation
- Quotes and sales
- Account updating
- Report Generation
- Product Knowledge
- Data Entry
Timeline
Business Development Consultant, Private Wealth
HUB International Limited
11.2023 - Current
Server
Happy Camper
11.2020 - Current
Customer Care Associate
Daily Harvest
03.2020 - 01.2022
Server
Bottled Blonde
11.2018 - 03.2020
Server/ Cocktail Server
Montauk
08.2016 - 11.2018
Political Science
University of Kansas
Bachelor of Science - Marketing
Arizona State University
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