Candace Johnson
Glenmont,NY
Summary
Dynamic service-focused professional with several years of experience delivering exceptional customer support and satisfaction. Proven ability to effectively manage appointment schedules and maintain meticulous records, resulting in a loyal clientele base. Recognized for outstanding communication skills and efficiency, consistently achieving high commendations for service quality. Aiming to leverage expertise in client relations to further enhance customer experiences in a fast-paced environment.
Overview
18
18
years of professional experience
Work History
Freelance Stylist
Lipstick n Lashes
Clifton Park, NY
03.2021 - Current
- Applied makeup to clients for weddings, proms, and other special occasions.
- Provided personalized consultations with clients to determine their desired look.
- Created custom looks for photoshoots and fashion shows.
- Coordinated with photographers and other vendors prior to events or shoots.
- Responded to customer inquiries by phone, email, and in person.
- Traveled to on-location events for weddings, proms, and other special occasions.
Provider Enrollment Credentialing
New York State Department of Health-Medicaid
08.2010 - 04.2012
- Responsible for enrolling physicians into Medicaid system, validated CAQH criteria and analyzing provider credentials for enrollment
- Managing the work flow for staff within the bureau, multiple phone lines, faxes and data entry
- Also included computer tasks, proficient typing, internet and windows systems
Administrative Assistant/ Scheduler (Inpatient/outpatient physical therapy departments)
Sunnyview Rehabilitation Hospital
03.2008 - 04.2010
- Responsible for scheduling new patient evaluations, physical therapy appointments for multiple departments, outpatient therapist appointments
- Responsible for office supplies and data entry with excel
- Managing multiple line phones and over the phone evaluations
- Responsible for organizing patient charts, insurance referrals and claims, and faxes
- Managing all basic and required secretarial services required
Occupational Therapist & Physical Therapist Aid
Sunnyview Rehabilitation Hospital
01.2007 - 01.2009
- Responsible for direct patient care in Occupational Therapy, Physical Therapy, and acute care in multiple departments of treatment
- Maintaining patient appointments and course of treatment
- Patient evaluations in treatment daily and in acute care assessments
- Recording patient progress and course treatment
- Patient vitals to be evaluated and recorded, disabilities assessed, transportation, motor skills, range of motion, compliance, and patient support team assessment
Education
Cosmetology License - Cosmetology
The Orlo
Albany, NY03-2012
Some College (No Degree) - Human Resources Management
State University of New York Empire College
Saratoga Springs, NYSome College (No Degree) -
State Universtity of New York At Albany
AlbanySkills
- High-Quality Customer Assistance
- Provider credentialing
- Proficient keyboarding
- Microsoft Word
- Excel
- PowerPoint
- Access
- Strong organizational planning
- Strong communication skills
- Medical terminology
- Experience with electronic medical records
- Patient care
- Patient scheduling
- Administrative scheduling
- Licensed Cosmetologist
- Upselling and cross selling
- Relationship building and management
- Customer service
- Flexible schedule
- Schedule management
- Multitasking and organization
- Customer consultation
Affiliations
NAMSS, member credentialing specialist
References
References available upon request.
Timeline
Freelance Stylist
Lipstick n Lashes
03.2021 - Current
Provider Enrollment Credentialing
New York State Department of Health-Medicaid
08.2010 - 04.2012
Administrative Assistant/ Scheduler (Inpatient/outpatient physical therapy departments)
Sunnyview Rehabilitation Hospital
03.2008 - 04.2010
Occupational Therapist & Physical Therapist Aid
Sunnyview Rehabilitation Hospital
01.2007 - 01.2009
Cosmetology License - Cosmetology
The Orlo
Some College (No Degree) - Human Resources Management
State University of New York Empire College
Some College (No Degree) -
State Universtity of New York At Albany
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