Candace Kane
Mooresville
Summary
Customer Experience and Airline Operations professional with extensive experience in aviation, ground operations, and remote support environments. Proven ability to deliver exceptional service, resolve complex issues, and support safe, efficient operations in fast-paced settings.
Overview
26
26
years of professional experience
Work History
Caregiver
Dudleys Homecare
Mooresville, NC
06.2024 - Current
- – Delivered attentive, reliable care in a fast-paced, client-focused environment
- – Followed strict safety and care protocols to ensure client well-being and compliance
- – Demonstrated strong communication, adaptability, and problem-solving skills
Customer Experience Specialist – Messaging
Delta Airlines
Tampa, FL
04.2022 - 07.2024
- – Managed high-volume, multi-channel customer interactions in a remote environment
- – Resolved complex and escalated issues while maintaining high customer satisfaction
- – Mentored new hires and supported onboarding and training initiatives
- – Consistently exceeded performance metrics and service expectations
Operations Specialist – Reservations
Delta Airlines
Tampa, FL
04.2021 - 04.2022
- – Monitored operational performance and ensured compliance with safety and service standards
- – Coordinated schedules and responded to disruptions to maintain operational continuity
- – Supported team performance through coaching and process oversight
Customer Experience Specialist
Delta Airlines
Tampa, FL
11.2019 - 04.2021
- – Delivered efficient, empathetic service in a fast-paced airline environment
- – Promoted products and loyalty programs while resolving customer concerns
Operations Coordinator / Team Lead Reserve
American Airlines
Dublin, Ireland
04.2007 - 10.2019
- – Oversaw below-wing operations, including ramp and dispatch coordination, to support on-time departures
- – Led operational support activities, ensuring safety, efficiency, and compliance
- – Coordinated with flight crews, ground teams, and vendors in dynamic airport environments
- – Managed disruptions, delays, and special assistance services
- – Conducted team briefings and reinforced regulatory and safety standards
- – Improved team performance and customer satisfaction through leadership and coaching
Flight Attendant / Onboard Lead
Delta Airlines
New York, NY
07.2000 - 03.2007
- – Ensured passenger safety and compliance with FAA regulations
- – Responded effectively to in-flight emergencies while maintaining composure
- – Delivered high-quality service in physically demanding, time-sensitive conditions
Education
High School Diploma -
Samuel C. Mumford High School
Detroit, MISkills
- Airline Customer Service
- Multitasking
- Microsoft Office
- Safety Compliance
- Teamwork
- Adaptability
Timeline
Caregiver
Dudleys Homecare
06.2024 - Current
Customer Experience Specialist – Messaging
Delta Airlines
04.2022 - 07.2024
Operations Specialist – Reservations
Delta Airlines
04.2021 - 04.2022
Customer Experience Specialist
Delta Airlines
11.2019 - 04.2021
Operations Coordinator / Team Lead Reserve
American Airlines
04.2007 - 10.2019
Flight Attendant / Onboard Lead
Delta Airlines
07.2000 - 03.2007
High School Diploma -
Samuel C. Mumford High School
ADDITIONAL QUALIFICATIONS
- Valid driver’s license
- Able to lift, push, and move heavy items safely
- Comfortable working outdoors in varying weather conditions
- Flexible schedule, including nights, weekends, and holidays
- Able to pass background checks, drug screening, and airport security requirements