Candace Lee
New Albany
Summary
Passion-driven in many aspects within property management with over four years of experience in leasing and customer relations. Proven track record of exceeding leasing goals, optimizing resident retention and satisfaction. Expert in utilizing Yardi, Funnel, Entrata, RealPage, CRM, etc. to streamline lead tracking and property operations.
Overview
4
4
years of professional experience
Work History
Leasing Professional
Morgan Properties
New Albany, OH
02.2025 - Current
- Conduct professional property tours ensuring prospects receive an amazing experience from start to finish resulting in record breaking amounts of online positive reviews.
- Trained new leasing staff on procedures, policies, and customer service best practices for consistent performance by implementing the Morgan way.
- Utilizing CRM and Funnel to track lead interactions and maintain organized prospect and resident communications.
- Ensuring our residents feel heard and respected and de-escalating negative encounters and turning them into a more positive experience.
- Assisted in lease negotiations, ensuring compliance with company policies and local regulations and managed resident inquiries and resolved issues to enhance tenant satisfaction and retention.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
Leasing Consultant
Cortland
Reynoldsburg, OH
08.2024 - 02.2025
- Generated leads and successfully converted prospects into signed leases, consistently exceeding monthly leasing goals.
- Provided exceptional customer service to residents, addressing inquiries, resolving issues, and ensuring high satisfaction levels.
- Conducted property tours for potential tenants, highlighting key features and amenities to effectively showcase the value of the property.
- Managed lease agreements from initial negotiation to signing, ensuring accuracy and compliance with company policies.
- Utilized Funnel software to track leads, follow up on inquiries, and maintain accurate records of prospect interactions.
- Assisted in organizing resident events and community activities.
- Effectively communicated lease terms, policies, and procedures to prospective tenants in a clear and concise manner.
Assistant Property Manager
Coastal Ridge Real Estate
Galloway, OH
10.2023 - 04.2024
- Oversaw resident accounts, specifically focusing on managing delinquencies and securing timely payments.
- Partnered with maintenance teams and external vendors to manage the 'make-ready' process, ensuring units were restored to move-in condition promptly.
- Managed high-volume inquiries from current and prospective tenants. Spearheaded initiatives to increase resident satisfaction and community engagement.
Leasing Consultant
Berkshire Residential
Columbus, OH
12.2021 - 10.2023
- Developed and maintained strong relationships with residents to enhance community satisfaction.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Conducted market research to determine competitive rental rates and adjust strategies accordingly.
- Facilitated move-in processes by preparing units and conducting walkthroughs for new tenants.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Streamlined application process, reducing turnaround time for applicant approvals.
Skills
- Telephone and email etiquette
- Training and mentoring
- Goal-oriented mindset
- Adaptable
- Customer service oriented
- Great under pressure and high stress situations
- Creative problem solving
- Relationship building
Skills
- Closing techniques
- Teamwork and collaboration
- Attention to detail
- Reliability
- Certified Morgan Mentor
- 80 application in 2025 with a 3883% closing ratio
- Record breaking amount of reviews with almost 40 positive reviews on Google alone in 2025 without counting other review sites
- Back to back top leaser
Achievements
Timeline
Leasing Professional
Morgan Properties
02.2025 - Current
Leasing Consultant
Cortland
08.2024 - 02.2025
Assistant Property Manager
Coastal Ridge Real Estate
10.2023 - 04.2024
Leasing Consultant
Berkshire Residential
12.2021 - 10.2023