Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Candace Tomey-Leger

Ocala,FL

Summary

Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 10+ year history of successful industry performance. Quickly building relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Multi-Unit Operation Manager

Massage Envy
06.2022 - Current
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Business Manager

Massage Envy
08.2019 - 06.2022
  • Kept business in strict compliance with state and federal regulations, as well as industry best practices and consumer expectations
  • Handled business finances, including supervising accounts payable, receivable, and payroll
  • Helped organization achieve budget and operational targets by effectively managing schedules and resources
  • Received awards at Regional level consecutively for 8+ months based off business metrics
  • Cultivate and direct mass training groups across franchise
  • Training and onboarding oncoming Business Managers and Estheticians
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.

Paramedical Esthetician

Massage Envy
10.2018 - 08.2019
  • Fostered friendly, warm, and exceptional customer experience.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Analyzed skin condition and made appropriate product recommendations.
  • Sterilized equipment for patient treatments.
  • Recommended retail products for at-home use.
  • Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.

Esthetician

European Wax Center
07.2018 - 10.2018
  • Fostered friendly, warm, and exceptional customer experience.
  • Sterilized equipment for patient treatments.
  • Recommended retail products for at-home use.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Educated guests on current promotions, events and services within store or salon.

Education

Paramedical Esthetician -

Cortiva Institute
Maitland, Florida

Esthetician And Makeup Artistry -

Florida College of Natural Health
Maitland, Florida

Associate of Science - Criminal Justice

Lake Sumter State College
Leesburg, Florida

Skills

  • Customer Service
  • Critical Thinking
  • Staff Management
  • Data Collection
  • Accounting
  • Manage Budgets
  • Microsoft Outlook
  • Employee Motivation
  • Staff Training
  • Customer Relationship Management
  • Microsoft Excel
  • Business Administration

Accomplishments

  • Supervised team of 150-200 staff members.
  • Achieved sales growth by completing extensive team training with accuracy and efficiency.
  • Resolved product issue through consumer testing.


Certification

  • Licensed Paramedical Esthetician - 2015

Timeline

Multi-Unit Operation Manager

Massage Envy
06.2022 - Current

Business Manager

Massage Envy
08.2019 - 06.2022

Paramedical Esthetician

Massage Envy
10.2018 - 08.2019

Esthetician

European Wax Center
07.2018 - 10.2018

Paramedical Esthetician -

Cortiva Institute

Esthetician And Makeup Artistry -

Florida College of Natural Health

Associate of Science - Criminal Justice

Lake Sumter State College

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Candace Tomey-Leger