Candace Manson
Booneville,MS
Summary
Experienced Customer Service Representative driven to improve business operations and maximize team performance. Offering 10-year background in Health Care and Telecommunication. Focused on continuous team development and bottom-line profitability.
Overview
3
3
years of professional experience
Work History
Tax Associate
Think llp
Newport Beach, CA
03.2023 - 09.2023
- Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
- Conducted research and compiled backup documentation.
- Prepared written summaries of findings for review by senior management personnel.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
- Conducted research into new legislation or rulings that could affect a client's taxes.
- Collaborated with colleagues across the organization on special projects relating to taxation matters.
Customer Service Representative
Agren Appliance
Auburn, ME
05.2020 - 01.2023
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Oversaw warranty counseling process to manage expense controls.
- Set up and activated customer accounts.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved customer service wait times to mitigate complaints.
- Made outbound calls to obtain account information.
- Consulted with customers to resolve service and billing issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Updated databases with new and modified customer data.
Education
Associate of Applied Science - Occupational Therapy
Kaplan Career Institute - Boston
Boston, MA08-2014
Skills
- Records Management
- Benefits Documentation
- Document Preparation
- Regulatory Compliance
- Tax Law Compliance
- Data Gathering
- Risk Management
- High Accuracy
- Organizational Abilities
- Research/Due Diligence
- Quality Improvement
- Relationship Building
- Interpersonal Strengths
- Organization Skills
References
References available upon request.
Timeline
Tax Associate
Think llp
03.2023 - 09.2023
Customer Service Representative
Agren Appliance
05.2020 - 01.2023
Associate of Applied Science - Occupational Therapy
Kaplan Career Institute - Boston
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