Candace Martinez
Summary
Conscientious customer service associate with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Assistant
Walgreens
08.2020 - Current
- Provides superior customer service in a courteous, and efficient way
- Maintains counters, shelves and sales floor Participates in weekly merchandise delivery Calculates price of prescriptions
- Receives and verifies the accuracy and authenticity of prescriptions
- Supports pharmacists in daily operation of the pharmacy sales
- Answers incoming calls and fielding patient questions
- Works in a fast-paced confidential environment.
Student Teacher
Henry T. Brauchle Elementary
08.2019 - 12.2019
- Conferred with qualified teacher to establish instructional targets and prepare lessons to cover source topics.
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
- Observed and participated in special learning opportunities to expand horizons and learn different approaches.
- Lead strategy groups to help individualize and reinforce instruction
- Assisted cooperating teacher in STEM club to challenge and develop student’s problem solving/ critical thinking skills
- Assessed student development in content subjects ( Math, Reading, Science)Collaborated daily with teachers to effectively engage students in the classroom.
Admissions Tour Guide/ Office Assistant
Our Lady Of The Lake University
05.2019 - 08.2019
- Managed filing system, entered data and completed other clerical tasks.
- Led engaging tours to prospective students and their families, while sharing historic facts about the university as well as covering current academic offerings.
- Provided detailed information about college life and expectations
- Completed daily tasks such as retrieving and sending mail
- Organizing incoming student events.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Orientation assistant
Our Lady Of The Lake University
04.2017 - 06.2018
- Provided subject matter expertise to other institutional departments and offices.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Prepared campus for incoming freshmen
- Helped students troubleshoot and resolve issues with registration.
- Assisted with transition to college life by providing one-on-one support.
- Led highschool students through summer programs which nurtured their passions for a career
HEB Beauty Advisor/ Cashier
07.2013 - 02.2018
- Identify customer needs and recommend cosmetics and skin care products based on their preferences.Helped clients find products they looked for in our store
- Ensured proper presentation of products on shelves
- Explained to customers how to use products they were interested in buying
- Advised customers on how to take care of their skin
- Informed customers on prices and special offers Replenished stock as needed.
Education
Bachelor of Science - Education
Our Lady of The Lake University
San Antonio, TX12.2019
Associate of Arts - Education
Northwest Vista College
San Antonio, TX12.2015
High School Diploma -
Earl Warren High School
06.2013
Skills
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
- Team Leadership
- Interpersonal Skills
- Computer Skills
- Event Planning
- Teamwork and Collaboration
- Critical Thinking
Affiliations
Bilingual Education Student Organization, National Society of Leadership and Success, Kappa Delta Chi Sorority Incorporated, Order of Omega
Timeline
Customer Service Assistant
Walgreens
08.2020 - Current
Student Teacher
Henry T. Brauchle Elementary
08.2019 - 12.2019
Admissions Tour Guide/ Office Assistant
Our Lady Of The Lake University
05.2019 - 08.2019
Orientation assistant
Our Lady Of The Lake University
04.2017 - 06.2018
HEB Beauty Advisor/ Cashier
07.2013 - 02.2018
Bachelor of Science - Education
Our Lady of The Lake University
Associate of Arts - Education
Northwest Vista College
High School Diploma -
Earl Warren High School
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