Candace McClellan
Phoenix,AZ
Summary
I am a 25 year old, highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Hairstylist
Thee Candie Shop
Phoenix, AZ
04.2019 - Current
- Pre-booked future appointments to increase repeat business.
- Sanitized workstations and salon equipment to reduce risk of infection..
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Colored, cut and installed extensions according to style photos and client specifications.
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
- Developed relationships with new clients through referrals from existing customers.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
Security Guard
Securitas Security Services USA
Phoenix, AZ
11.2023 - 03.2024
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Monitored access control systems and key code records for suspicious activities.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Identified potential security risks and recommended corrective actions.
- Issued visitor badges and access cards to authorized personnel.
Security Officer
Allied Universal Security Services
Phoenix, AZ
01.2019 - 04.2019
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Guarded restricted areas to prevent unauthorized entry.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored premises and recorded activity in daily officer reports.
Sales Associate
Journeys Shoes
Glendale, AZ
07.2018 - 01.2019
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained shoe department by organizing shoes by size, color and style.
- Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.
Apparel Associate
Walmart
Glendale, AZ
06.2017 - 02.2018
- Recovered and organized stock throughout each shift to keep racks customer-ready.
- Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
- Updated pricing to reflect permanent changes and temporary sales drops.
- Demonstrated strong product knowledge when responding to customer inquiries or complaints about products or services.
- Sorted, folded, and organized merchandise on the sales floor for optimal customer access.
- Maintained a clean and organized work area at all times.
Sales Associate
Wireless Advocates
Prince George, VA
09.2016 - 05.2017
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Collected payments and provided accurate change.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly.
Crew Member
Wendys International
Glendale, AZ
06.2015 - 07.2016
- Served food quickly for positive guest experiences.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Interacted pleasantly with guests to deliver quality customer service.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Drove team success by quickly completing assigned tasks.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Prince George High School
Prince George, VA05-2017
Skills
- Customer buying trends
- Customer Education
- Business Management
- Schedule Management
- Microsoft Office expertise
- Customer Buying Habits
- Networking expertise
- Sales expertise
- Outstanding customer service
- Endurance
- Marketing understanding
- Inbound and Outbound Calling
- Product Knowledge
- Client Relations
- Quality Control
- Conflict Resolution
- Problem-solving abilities
- Active Listening
Timeline
Security Guard
Securitas Security Services USA
11.2023 - 03.2024
Hairstylist
Thee Candie Shop
04.2019 - Current
Security Officer
Allied Universal Security Services
01.2019 - 04.2019
Sales Associate
Journeys Shoes
07.2018 - 01.2019
Apparel Associate
Walmart
06.2017 - 02.2018
Sales Associate
Wireless Advocates
09.2016 - 05.2017
Crew Member
Wendys International
06.2015 - 07.2016
High School Diploma -
Prince George High School
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