CANDACE MCKINZIE
Pine Bluff,AR
Summary
Diligent Professional skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
8
8
years of professional experience
Work History
Main Bank Cashier
Saracen Casino Resort
Pine Bluff, AR
05.2020 - Current
- Issue gaming coins and tokens to customers for cash
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Perform check cashing for customers based on company policies
- Count and verify cash amounts at start of shift
- Balance funds at the end of shifts
- Assist customers with any credit related problems
- Verify correct amounts of loose coins and bundled paper money
- Maintain and make sure Cage is clean and safe
- Train and Assist other cashiers if needed
- Credit Money Cassettes for gaming nights
- Handled various accounting transactions.
- Calculated fees due, interest and change for customer transactions.
Administrative Assistant
Timeless Funeral Home
DeWitt, AR
05.2019 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
- Greeted funeral guests and coordinated seating.
- Managed funeral home finances and performed general bookkeeping duties.
- Processed death certificate and other required paperwork.
- Provided administrative support to funeral home staff.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Print Service Supervisor
Office Depot Inc
Mesquite, TX
03.2016 - 03.2019
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Entered customer orders in POS register system and created invoices to collect accurate payment.
- Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.
- Provided mounting and laminating support to preserve and protect documents and photos.
- Set up equipment and adjusted settings for ink flow and number of copies to optimize production rates and achieve project timetables.
- Utilized work order and job instructions to identify necessary materials and quantity requirements.
Education
No Degree - Mortuary Science And Embalming
Dallas Institute of Funeral Service
Dallas, TXHigh School Diploma -
DeWitt High School
DeWitt, AR05.2013
Skills
- Customer Transactions and Confidentiality
- Team-Oriented and Cooperative
- Balance Verification and Reconciliation
- Courteous with Strong Service Mindset
- MS Office Proficiency
- Excellent Communication Skills
- Clerical Support
- Upbeat and Positive Personality
Timeline
Main Bank Cashier
Saracen Casino Resort
05.2020 - Current
Administrative Assistant
Timeless Funeral Home
05.2019 - 05.2022
Print Service Supervisor
Office Depot Inc
03.2016 - 03.2019
No Degree - Mortuary Science And Embalming
Dallas Institute of Funeral Service
High School Diploma -
DeWitt High School
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