Candace Melvin

Provided customer service and answered student borrowers inquires regarding their federal student loan status. Reviewed borrower information on National Student Loan Data System. Updated information in a third party Student Connections data system. Identified and presented options including various repayment plans, deferments, and forbearance as it related to the students circumstances. Monitored, tracked, and maintained all activities in the students' account. Collaborated with student and third-parties such as loan servicers and the Department of Education to facilitate timely resolutions for at-risk student loan borrowers. Computed and presented Federal Student Loan repayment schedules. Worked closely with array of different departments to present student loan borrowers with a clear picture of their options to keep them from default status with their federal student loans. Improving company's cohort default rate (CDR).