Results-driven professional with a strong background in housekeeping and customer service, notably at Crystal Clean. Proven ability to enhance guest satisfaction through meticulous cleaning and effective teamwork. Skilled in health and safety compliance, utilizing specialized equipment to maintain high cleanliness standards while training staff to uphold quality protocols.
Work History
General Manager
1 Year 7 Months
KFC | 10.2017 - 05.2019
Directed daily operations to enhance service delivery and customer satisfaction.
Implemented inventory management systems to optimize stock levels and reduce waste.
Developed training programs that improved team performance and operational efficiency.
Analyzed sales data to identify trends, informing strategic decision-making processes.
Led cross-functional teams in executing marketing campaigns that increased brand visibility.
Ensured compliance with health and safety regulations, maintaining high standards across locations.
Housekeeper
2 Years 7 Months
Crystal Clean | 03.2024 - Current
Maintained cleanliness and sanitation in assigned areas using industry-standard cleaning techniques.
Managed inventory of cleaning supplies, ensuring availability and proper storage practices.
Assisted in training new staff on cleaning protocols and safety procedures.
Conducted thorough inspections to uphold quality standards and identify areas for improvement.
Developed efficient cleaning schedules to optimize time management and workflow efficiency.
Utilized specialized equipment to achieve high standards of cleanliness in diverse environments.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeper
4 Months
Murphy Nursing Home | 12.2021 - 04.2022
Implemented feedback from supervisors to enhance service delivery and client satisfaction.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Dusted picture frames and wall hangings with cloth.
Verified cleanliness and organization of storage areas and carts.
Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Certified Nursing Assistant
3 Years 6 Months
Pruitt Healthcare | 04.2012 - 10.2015
Assisted patients with daily living activities, ensuring comfort and dignity.
Monitored vital signs, reporting changes to nursing staff promptly.
Maintained cleanliness and organization of patient care areas for safety.
Documented patient information accurately in electronic health records systems.
Collaborated with healthcare team to develop personalized care plans.
Educated patients on health maintenance and medication management effectively.
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.