Candace Middleton

• Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service.

• Schedule aircrew for all ground training events and sims.

• Track daily flight/ground/academic training requirements and accomplishments to facilitate accurate flight scheduling in support of the operations officer.

• Publish/post scheduling data for unit long-/short-range ground/academic, flying, and simulator training event schedules on computer database systems.

• Perform daily updates of scheduling data to compensate for changing conditions and training completion rates.

• Primary Unit program manager for Global Decision Support System (GDSS).

• Utilized various software and tools to streamline processes and optimize performance.

Led staff of 4, overseeing personnel in and out processing, leave, and sponsorship program to ensure smooth operational flow.

Managed daily office operations, ensuring accuracy and efficiency in all tasks.

Updated office job descriptions and directives to maintain clarity and compliance with organizational standards.

• Organization, technology, process: Creates effective Microsoft Excel and PowerPoint filing systems, including quick and thorough indexing filing and offsite storage, resulting in easy access to critical information and streamlined office functioning.

· Responded to 15 aircraft emergencies, identifying and correcting equipment deficiencies resulting in 0 flying hours lost.

· Led a 5 member parachute section, overseeing 30 repacks of $1.5M worth of life saving assets

· Facilitated 2K equipment inspections/fittings for 50 pilots/ 24 aircrafts.

· Managed section Composite tool kit program, overseeing 7 members/driving 522 kit inspections with 328 tools worth $125K

· Oversaw survival radio cryptic uploads, authenticating joint personnel recovery center frequencies, enhancing 6 combat search and rescue events with 40 pilots trained.

· Determined problems and feasibility of repair or replacement related to inspecting/repairing fabric, protective clothing, flotation equipment and parachutes.

• Serviced aircrew flight equipment to maintain operational readiness.
• Conducted training sessions for personnel on effective use and maintenance of flight equipment systems.

Managed aircrew flight equipment inspection record database, supporting special operations mobility exercises and deployments.

· Responded to 15 aircraft emergencies, identifying and correcting equipment deficiencies resulting in 0 flying hours lost.

· Facilitated 2K equipment inspections/fittings for 50 pilots/ 24 aircrafts.

· Led a 5 member parachute section, overseeing 30 repacks of $1.5M worth of life saving assets

· Managed section Composite tool kit program, overseeing 7 members/driving 522 kit inspections with 328 tools worth $125K

· Managed survival kit training plan. Qualified 2 technicians of 5 career field education training items, elevating shop certification by 28%

· Oversaw survival radio cryptic uploads, authenticating joint personnel recovery center frequencies,, enhancing 6 combat search and rescue events with 40 pilots trained.

• Conducted inspections and repairs on parachutes and survival gear for aircrew members.
• Performed quality assurance checks on all aircrew equipment to ensure it met safety standards.