Candace Nabinett
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
24
24
years of professional experience
Work History
ISS Assistant
New Renaissance West Steam Academy
08.2022 - Current
- Coordinates assignments and activities with classroom teachers of referred students; provides tutorial assistance as needed and monitors student's class work while in ISS
- Assists students in examining misbehavior and developing strategies to prevent reoccurrences.
- Supported the development of self-advocacy skills in students by providing guidance on expressing needs appropriately.
- Provided one-on-one support for students struggling with emotional or behavioral issues during class time and school activities.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for students with behavioral challenges.
- Maintained accurate records of student progress and interventions, ensuring data-driven decision making for support strategies.
- Served as a role model for students by demonstrating appropriate social and emotional skills during interactions.
- Reduced incidents of disruptive behavior by establishing clear expectations and consequences for students.
Administrative Assistant
New Hope Counseling and Wellness
02.2022 - 08.2023
- Handle general office tasks and administrative duties
- Answer phone and email inquiries, direct communication between customers and colleagues, organize schedules and events, enter written and digital data, bookkeeping, and operating/maintaining office equipment.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Client Care Specialist Overnight Supervisor
Safe Alliance
08.2022 - 05.2023
- Assist in recruiting, training, and supervising qualified staff to ensure the effective delivery of services through crisis intervention, safety planning, and assessing victim needs, and educating and supporting parents, focusing holistically on entire family
- Provide assessment, crisis intervention, safety planning, parent support, and education to callers, focusing on needs of entire family
- Ensure that employee time is entered into timekeeper system accurately; approve timesheets according to established deadlines
- Maintain accurate, up to date client, program and agency records, including case tracking
- Record and report program statistics accurately and in a timely fashion
- Work to ensure the goals and outcomes for the program are met
- Create and manage relief staff and volunteer schedule, working with Hotline Manager to ensure 24/7 coverage
- Maintain and develop skills and knowledge by attending training especially as it relates to victimization and trauma; ensures licensure and certifications are up to date needed for the job.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Maintained accurate records documenting client interactions, progress updates, completed tasks, or any other pertinent information that may be necessary to effectively manage ongoing relationships with clients.
- Utilized CRM software effectively for tracking client interactions and managing follow-ups on outstanding issues.
- Answered customer questions via telephone, email and live chat services.
- Provided constructive feedback during team debriefs after challenging situations or successful outcomes alike – always seeking opportunities for growth and learning experiences within oneself as well as colleagues surrounding them daily in the workplace.
- Documented data and completed accurate updates to case records.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
Client Care Specialist II
Safe Alliance
11.2016 - 08.2022
- Provide support to clients by answering phone calls and greeting walk-in clients
- Provide crisis intervention services via phone and in person
- Screen and direct clients to staff members as appropriate
- Support office staff/functionings by handling incoming and outgoing mail
- Promote and maintain professional relationships with agency staff, volunteers, donors, and community members.
- Maintained detailed records of client interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with clients through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Provided primary customer support to internal and external customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both clients and the company alike.
- Handled client inquiries and suggestions courteously and professionally.
Intake Coordinator
Kindred at Home
08.2018 - 02.2022
- I receive and respond to incoming calls from referral sources, exchange information to identify patient needs, and determine the Company's ability to meet them
- Provide branch staff of patient acceptance and home care needs
- Identify potential payer sources
- Also help to monitor and track referrals.
- Facilitated timely referrals to specialists by diligently coordinating appointments and communication between patients, primary care physicians, and external providers.
- Ensured high-quality customer service by actively listening to patient needs, answering inquiries professionally, and resolving issues promptly.
- Demonstrated exceptional attention to detail in managing patient data entry tasks, ensuring the accuracy of information captured for hundreds of patients on a weekly basis.
- Supported healthcare providers in delivering optimal patient care by promptly addressing concerns or questions related to patient intake processes.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Streamlined intake procedures for increased efficiency and improved client experience.
Substitute Teacher
Gaston County Schools
12.2012 - 12.2020
- Carry out a program of study described in the lesson plans left by the classroom teacher
- Guide the learning process towards the achievement of curriculum goals and objectives as indicated in the lesson plans
- Employ instructional methods and materials appropriate for lesson objectives
- Perform any other duties required by the absent teacher.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
EC Teacher Assistant
Gaston County Schools
08.2015 - 11.2016
- Perform routine duties as required by the teacher and/or administrator; collect and record student data; provide close student supervision in all school settings; and maintains student safety in all school settings and activities
- Interact with students in an age-appropriate manner that demonstrates an appropriate understanding of each student's individual needs, abilities, and disabilities; carry out all physical care routines for students as indicated on their Health Plans and/or Individual Education Plans (IEPs), including, but not limited to, personal hygiene and administration of medication; and assist with student's daily living skills.
- Implemented behavior modification techniques to improve student social and academic performance.
- Increased student engagement through the use of interactive whiteboards, videoconferencing, and other modern technology tools.
- Collaborated with other educators to develop instructional strategies.
- Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
- Utilized technology to create meaningful lessons that engage students.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed curriculum for diverse learners, ensuring all students had access to a high-quality education.
- Mentored struggling students with targeted interventions, resulting in increased academic success.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Rural Carrier Associate
United States Postal Service
06.2014 - 07.2015
- I am responsible for the collection, sorting, and delivery of the mail
- I serve as a mobile post office, and can perform the same services as the stationary post office
- I delivered mail on time to the correct customers; kept a detailed record of attempted and missed deliveries; obtained signatures for certified, registered, and delivery confirmations; and prepared a daily trip report and maintained a list of the customers on the route.
- Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
- Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Signed and received mail with signature requirements upon delivery and loading.
- Handled accurate cash payments for postage and incurred fees.
- Collected mail from post office boxes and distributed goods to correct addresses.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sorted mail according to order of address appearance for easy access in field.
- Increased safety awareness with thorough vehicle inspections and regular maintenance checks.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Organized mail ahead of delivery runs for correct routing.
Emergency Medical Technician
Gaston County Emergency Medical Services
12.2012 - 02.2015
- Responds to and administers emergency medical services to the general public under the guidance of a licensed physician
- Transports injured or ill patients to health care facilities
- Participates in required in-service training programs to remain current in changes in techniques in emergency medical service delivery
- Performs visual inspections of vehicles, radios, medical equipment and supplies; refuels vehicle and reports unsafe operating conditions of vehicles and radios; restocks supplies as required to maintain operational readiness
- Records information in logs and other journals of actions taken.
- Administered CPR, oxygen and other life-saving medical treatments.
- Considered patient status and insurance preferred facilities when determining transportation destinations.
- Immobilized patient for placement on stretcher and ambulance transport.
- Prepared patients for transport by securing them appropriately using stretchers or other immobilization devices when necessary.
- Conducted thorough assessments of patient conditions, utilizing critical thinking skills to determine optimal courses of action.
- Dispensed medications and monitored patient reactions.
- Communicated effectively with dispatchers, relaying vital information about patient conditions and incident locations for timely responses.
- Documented accurate patient care reports, maintaining comprehensive records for future reference by healthcare professionals.
- Responded to 911 calls for medical emergencies.
- Assessed medical conditions of patients in pre-hospital settings.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Truck Assembler
Freightliner TMP
08.2011 - 08.2012
- Install/Assemble components for heavy duty trucks, use computer systems to access company data associated with the assembly process, and assist in meeting production standard for the companys' success.
- Provided training and guidance to new hires, enabling them to quickly adapt to the job requirements and contribute effectively.
- Implemented safety protocols and conducted regular inspections, ensuring a safe working environment for all team members.
- Collaborated with team members to ensure smooth workflow, resulting in improved production rates.
- Recognized and reported defective material and equipment to shift supervisor.
- Adhered to strict deadlines for truck assembly, ensuring timely delivery of completed vehicles to clients.
- Inspected completed engine parts and components for quality control purposes.
- Enhanced truck assembly efficiency by streamlining processes and optimizing workstations.
- Cleaned, lubricated and adjusted parts and components, keeping parts fully functional.
- Skillfully read and interpreted engineering drawings, ensuring accurate assembly of truck components as per design specifications.
- Verified part numbers and placed parts in appropriate shipping containers.
- Trained and instructed coworkers in proper assembly techniques.
Cashier
Wal-Mart
11.2007 - 05.2009
- Operated cash register, greeted customers, provided refunds and/or exchanges when needed, and accepted payments for companies.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Upsold additional products and services to customers, increasing revenue.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register to record transactions accurately and efficiently.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Built relationships with customers to encourage repeat business.
- Worked closely with shift manager to solve problems and handle customer concerns.
Material Handler
Freightliner TMP
06.2006 - 08.2006
- I received, sorted, tagged, and redistributed the parts to the designated departments.
- Developed and implemented storage solutions to maintain safety and protection and keep stock organized.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Reduced order processing time with streamlined material handling procedures.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
- Packed items into appropriate containers for shipment.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
- Received and unpacked shipments and new equipment as directed.
Medical Technician
United States Air Force
08.2000 - 08.2004
- I operated as an EMT in AeroVac, as a CNA for in-patient floors, and operated as a CMA and CNA in the General Medicine and Hematology/Oncology clinics.
- Implemented best practices in sample preparation protocols that resulted in fewer errors or retests, ultimately saving time and resources for the laboratory.
- Conducted wide range of laboratory tests and recorded results.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Prepared solutions, stains and reagents in accordance with standards.
- Identified and traced quality control issues impacting laboratory results.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Performed routine maintenance on medical equipment, ensuring reliability and accuracy of test results.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Collaborated with fellow technicians to troubleshoot complex cases, resulting in successful patient outcomes.
- Actively contributed to interdisciplinary team meetings, offering insight into potential diagnoses based on lab findings.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Facilitated cross-training opportunities among colleagues to promote skill diversification and increased capacity for handling diverse caseloads.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Set up, maintained and verified sterility of lab equipment and tools.
- Administered medications and performed basic and advanced patient assessments.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
Education
Bachelor of Arts in Psychology -
American Public University System
Charles Town, WV01.2014
Associate of Arts -
Gaston College
Dallas, NC01.2010
High School Diploma -
Ashbrook High School
Gastonia, NC05.2000
Skills
- Well-organized work habits
- Detail oriented
- Critical thinking
- Decision-making
- Judgment
- Problem-solving skills
- Excellent oral and written communications skills
- Documenting/recording information
- Updating and using relevant knowledge to accomplish tasks
- Microsoft Office
- Windows
- Internet Programs
- 50 WPM typing
- Operation of office equipment
- Clerical and receptionist skills
- Time Management
- Travel Arrangements
- Meeting Scheduling
- Office Equipment Troubleshooting
- Multi-Line Phone Systems
- Workload Management
- Business Administration
- Mail handling
- Microsoft Office Suite
- Product and service knowledge
- Records Management
- Proofreading
- Documentation and Recordkeeping
- Calendar Management
- Supply Restocking
- Administrative tasks
- Record preparation
- Multi-line phone proficiency
- Data Confidentiality
- Strong Problem Solver
- Trauma Informed Care Framework
- Conducting interviews
- Client documentation
- Quality assurance standards
- Organizational Skills
- Multitasking
- Team Management
- Active Listening
- Problem Resolution
- Good Telephone Etiquette
Timeline
ISS Assistant
New Renaissance West Steam Academy
08.2022 - Current
Client Care Specialist Overnight Supervisor
Safe Alliance
08.2022 - 05.2023
Administrative Assistant
New Hope Counseling and Wellness
02.2022 - 08.2023
Intake Coordinator
Kindred at Home
08.2018 - 02.2022
Client Care Specialist II
Safe Alliance
11.2016 - 08.2022
EC Teacher Assistant
Gaston County Schools
08.2015 - 11.2016
Rural Carrier Associate
United States Postal Service
06.2014 - 07.2015
Substitute Teacher
Gaston County Schools
12.2012 - 12.2020
Emergency Medical Technician
Gaston County Emergency Medical Services
12.2012 - 02.2015
Truck Assembler
Freightliner TMP
08.2011 - 08.2012
Cashier
Wal-Mart
11.2007 - 05.2009
Material Handler
Freightliner TMP
06.2006 - 08.2006
Medical Technician
United States Air Force
08.2000 - 08.2004
Bachelor of Arts in Psychology -
American Public University System
Associate of Arts -
Gaston College
High School Diploma -
Ashbrook High School
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