Candace Nevels
North Sioux City,SD
Summary
Results-oriented professional with exceptional problem-solving, analytical, and cross-functional collaboration skills seeking a dynamic remote position as a legal assistant or human resources role to drive organizational success and personal growth.
Overview
15
15
years of professional experience
Work History
HRIS Coordinator
empirical Technologies
09.2023 - Current
- Protected data, software and hardware with top-notch security procedures
- Coordinated computer network access and use as master control operator
- Improved network operations by recommending and implementing proactive hardware, software and policy updates
- Supported users with training, technical assistance and network improvements
- Onboarding new hires, payroll, benefits
- I9 Verification and Reverification
- EEO compliance
- Employee Relations and Performance Review oversight and processing
- Position Management reporting and analytics
- Vlookup, Pivot Tables, Excel, Dayforce, Ceridian, iCIMS, Adobe, Google Suite, Microsoft Teams, Microsoft Suite
- Enhanced HRIS efficiency by streamlining processes and implementing automation tools.
Executive Escalation and Legal Specialist
Peloton Interactive
11.2022 - Current
- Orchestrated a team that achieved a remarkable 45% reduction in escalated cases within a three-month period
- Resolved member issues and dissatisfactions while ensuring adherence to company policies and mission
- Skillfully handled legal claims, conducted comprehensive document analysis, and facilitated conflict resolution
- Proficiently utilized various software and platforms, including Zendesk, Jira, Stripe, Shopify, CMS, Salesforce, Google Suite, Zoom, DocuSign, and Microsoft Suite, VLookUp, Pivot Tables
- Successfully resolved 250 Better Business Bureau complaints, leading to the retraction of 189 negative reviews
- Demonstrated expertise in training new hires and effectively managing KPI and CStat goals and projections
- Led a fraud project, resulting in cost savings exceeding $110,000 for Peloton Interactive
- Maintained absolute confidentiality in all legal and executive operations
- Property Damage and Injury Claims intake.
Billing Team Member Support Associate
Peloton Interactive
05.2020 - 11.2022
- Conducted in-depth research to resolve billing-related inquiries and discrepancies promptly utilizing VLookUp
- Provided members with accurate invoice copies, statements, and payment details
- Investigated disputes thoroughly and compiled evidence for submission to financial institutions
- Assisted members with order management, cancellations, returns, and delivery scheduling
- Delivered exceptional member support, actively listening and resolving issues with utmost professionalism
- Mentored new team members, demonstrating exemplary decision-making skills
- Adapted quickly to internal changes and exhibited meticulous attention to detail
- Assumed responsibility for accounts payable tasks.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Marketing Support Assistant and Client Success Assistant
NatureWise
02.2020 - 09.2021
- Answers customer's concerns and complaints regarding orders, cancellations, billing, and product information
- Responds promptly using software such as Gorgias, SalesForce, Shopify, Office team365, and Gmail
- Uses SOPs to assist in quick problem-solving and ensure correct procedures are being followed
- Produces Excel Spreadsheets that report all data on reships, reorders, and shortships
- Maintains professionalism and confidentiality while obtaining sensitive information such as credit card data
- SEO
Freelance Content Writer
Jacksonville Mom's Blog
11.2017 - 08.2019
- Creates Inspiring and Relevant Content for parents and families in the Jacksonville Area
- Assists in marketing and advertising of public and private events
- Works closely with the Jacksonville Mom's Blog team to connect businesses in Jacksonville to the moms and families of Jacksonville
- Creating Sponsored Content
- Wordpress
- SEO, Google Adsense, Soundcloud, and various marketing platforms
- Microsoft Excel, Word, Outlook, Mac., -Curricular and Non-profit Activities
Service Project Coordinator, Financial Secretary
Gamma Sigma Sigma National Service Sorority Inc
01.2010 - 01.2013
Mentor and Fundraising Coordinator
West Kentucky Mentoring Inc
01.2009 - 01.2013
Student, Banquet Planner, Banquet Speaker, Service Project Planner
Athlete Advisory Council
01.2009 - 01.2012
Education
Bachelor of Science - Business, Organizational Communication, Youth and Nonprofit Leadership -
Murray State University
01.2012
Skills
- Calendar oversight
- Records management
- Database research
- Exhibit preparation
- Case file organization
- Attorney support
- Multitasking
- Leadership
- Member Relations
- HRIS Systems
- Human Resources
- Employment Verification
- Onboaring and Offboarding
- Employment law and compliance
- Records Retention
- Data Security
- Software Implementation
- HRIS Expertise
- Report Generation
- Employee Data Management
- System implementation
- Software integration
Middle Initial
C N
References
- Nicole Anderson, Senior Manager, Peloton Interactive, Nicole.anderson@onepeloton.com
- Chelsea Hosey, Marketing Executive, Hosey.chelsea@gmail.com
- Melanie Goolsby, Legal Managing Director, Membership & Risk, Melanie.goolsby@onepeloton.com
Timeline
HRIS Coordinator
empirical Technologies
09.2023 - Current
Executive Escalation and Legal Specialist
Peloton Interactive
11.2022 - Current
Billing Team Member Support Associate
Peloton Interactive
05.2020 - 11.2022
Marketing Support Assistant and Client Success Assistant
NatureWise
02.2020 - 09.2021
Freelance Content Writer
Jacksonville Mom's Blog
11.2017 - 08.2019
Service Project Coordinator, Financial Secretary
Gamma Sigma Sigma National Service Sorority Inc
01.2010 - 01.2013
Mentor and Fundraising Coordinator
West Kentucky Mentoring Inc
01.2009 - 01.2013
Student, Banquet Planner, Banquet Speaker, Service Project Planner
Athlete Advisory Council
01.2009 - 01.2012
Bachelor of Science - Business, Organizational Communication, Youth and Nonprofit Leadership -
Murray State University
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