Candace Nichols
Toledo
Summary
Results-driven Office Administrator skilled in invoicing, payment dispute resolution, and customer service excellence. Effective in managing vendor relations to support seamless operations and ensure timely financial transactions. Committed to providing high-quality customer service and maintaining a collaborative work environment.
Overview
10
10
years of professional experience
Work History
Office Administrator
Modern Builders Supply Inc.
09.2021 - Current
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to cost savings initiatives by identifying opportunities for process improvements within the invoicing function.
- Managed high volume of invoices through effective prioritization, organization, and time management skills.
- Analyzed, researched and resolved payment claims within required timeframes.
- Trained and regularly mentored associates on performance-oriented strategies and customer service tech
- Cultivated positive relationships with vendors
Shift Manager
Pet Supplies Plus
02.2016 - 05.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Enhanced customer experience with engaging animal demonstrations and sharing educational information on proper pet care.
- Handled cash register transactions accurately, ensuring prompt service during busy times at the checkout counter.
- Boosted store sales by effectively merchandising pet food, accessories, and supplies according to company standards.
Customer Service Representative
Modern Builders Supply Inc.
03.2021 - 09.2021
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Collaborated with team members to share best practices, enhancing overall team performance.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Upsold products and services strategically, increasing average transaction value and revenue generation.
- Utilized CRM software to track customer interactions, ensuring accurate documentation of all correspondence for future reference.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
Warehouse Worker
Modern Builders Supply Inc.
07.2020 - 03.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Assisted in the training new employees, contributing to a cohesive and efficient workforce.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Cashier
Pet Supplies Plus
03.2015 - 02.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Whitmer High School
Toledo01-2015
Skills
- Time management
- Customer service
- Team leadership
- Chargeback handling
- Invoice processing
- Product marketing
- Cash handling
- Packaging and labeling
- Relationship building
- Staff training
Timeline
Office Administrator
Modern Builders Supply Inc.
09.2021 - Current
Customer Service Representative
Modern Builders Supply Inc.
03.2021 - 09.2021
Warehouse Worker
Modern Builders Supply Inc.
07.2020 - 03.2021
Shift Manager
Pet Supplies Plus
02.2016 - 05.2022
Cashier
Pet Supplies Plus
03.2015 - 02.2016
High School Diploma -
Whitmer High School
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