Interesting Hostess with 10+ years of experience. Skilled at Customer service with training in POS/iPad technology. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hostess
Partenope Ristorante
Dallas, TX
02.2020 - 08.2021
Welcome guests in a courteous, professional manner
Ascertains guests’ needs, fulfils requests and suggestions to my best ability,
Seats guests and manage the seating chart
Monitors restaurant activity to determine seating and dining flow.
Maître D
Hibiscus
Dallas, TX
06.2015 - 02.2016
Greeted all the guests and seated them according to their preference
Coordinated between all the staff of restaurant and ensured that everything is in working order
Ensured that the restaurant is clean and ready for business by inspecting all around the restaurant
Assured that guests have a suitable time and looked immediately into any complaints guests might have.
Hostess
Cane Rosso
Dallas, TX
05.2012 - 10.2013
Greeted, and welcomed guests into the award-winning restaurant
Seated customers and delegated server sections to maintain the flow of the restaurant
Answered phone calls and guest questions related takeout orders, parking, inquiries, directions, etc
Took reservations and collaborated with manager to accept reservations by using NoWait application.
Education
Associates - Liberal Arts
El Centro Community College
Skills
Extensive knowledge of principles and processes for providing customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction
In showing, promoting, and selling products in the restaurant using product demonstration and sales techniques
Skilled in verifying that all food specifications are up to health and company standards
Proficient in
Aloha, Microsoft POS systems, NoWait application and Open Table system
Acquired Texas Food Handler's Permit and TABC Certification
Certification
ServSafe
TABC Certification Training
Timeline
Hostess
Partenope Ristorante
02.2020 - 08.2021
Maître D
Hibiscus
06.2015 - 02.2016
Hostess
Cane Rosso
05.2012 - 10.2013
Associates - Liberal Arts
El Centro Community College
ServSafe
TABC Certification Training
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