Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Candace Sheppard

Sanford

Summary

Enthusiastic Payment posting professional with extensive experience in managing and optimizing payment systems. Known for strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Proficient in transactional accuracy and regulatory compliance, with reputation for reliability and adaptability.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Payment Specialist

AdventHealth
12.2020 - Current
  • Receive payments from third party payor lockbox and mail correspondence and post payments to patient claims in the patient accounting system
  • Review & Interpret Explanation of Benefits (EOBs)electronic remittances and resolve electronic posting exceptions and variances, posting payments to corresponding patient claims
  • Perform effectively in fast-paced environment and demonstrate strong problem-solving skills
  • Develop and maintain productive team-oriented relationships through individual contacts and group meetings
  • Achieve superior customer satisfaction by embracing and exemplifying the AdventHealth service standards


Cashier and Customer Service

Publix
03.2020 - 04.2021
  • Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
  • Operating scanners, scales, and cash registers
  • Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer

Commercial Cleaner

Padegenis Cleaning
06.2019 - 12.2019
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used steam cleaners and vacuum cleaners to clean floors and carpets.
  • Refilled soap dispensers and air fresheners in bathrooms.

Customer Support Agent

Convergys-Concentrix
09.2018 - 06.2019
  • Answered inbound calls
  • Maintained a positive, empathetic and professional attitude at all times
  • Facilitate problem resolution in accordance with policy and procedure
  • Completed necessary steps to activate and test customer’s mobile devices
  • Determined when to escalate calls that require further assistance

Warehouse Worker

Ranstad Staffing Agency
09.2016 - 09.2018
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

E-Book Lister

Goodwill Industries
07.2012 - 09.2016
  • Process incoming donated merchandise
  • Post Merchandise to company website
  • Purge outdated merchandise from inventory
  • Prepare and ship orders to customers

Education

High School Diploma -

Seminole High School
Sanford, FL

Skills

  • Detail-oriented payment reconciliation
  • Precision and efficiency
  • Effective problem resolution
  • Strong attention to detail
  • Proficient in task prioritization
  • Collaborative teamwork
  • Patient account management
  • Payment processing
  • Data analysis
  • Revenue cycle management
  • Time management

Certification

Agency for Health Care Administration

Timeline

Payment Specialist

AdventHealth
12.2020 - Current

Cashier and Customer Service

Publix
03.2020 - 04.2021

Commercial Cleaner

Padegenis Cleaning
06.2019 - 12.2019

Customer Support Agent

Convergys-Concentrix
09.2018 - 06.2019

Warehouse Worker

Ranstad Staffing Agency
09.2016 - 09.2018

E-Book Lister

Goodwill Industries
07.2012 - 09.2016

High School Diploma -

Seminole High School

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