Candace Sheppard
Sanford
Summary
Enthusiastic Payment posting professional with extensive experience in managing and optimizing payment systems. Known for strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Proficient in transactional accuracy and regulatory compliance, with reputation for reliability and adaptability.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Payment Specialist
AdventHealth
AH Southwoods Maitland/Virtual
12.2020 - Current
- Receive payments from third party payor lockbox and mail correspondence and post payments to patient claims in the patient accounting system
- Review & Interpret Explanation of Benefits (EOBs)electronic remittances and resolve electronic posting exceptions and variances, posting payments to corresponding patient claims
- Perform effectively in fast-paced environment and demonstrate strong problem-solving skills
- Develop and maintain productive team-oriented relationships through individual contacts and group meetings
- Achieve superior customer satisfaction by embracing and exemplifying the AdventHealth service standards
Cashier and Customer Service
Publix
Longwood, FL
03.2020 - 04.2021
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Operating scanners, scales, and cash registers
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
Commercial Cleaner
Padegenis Cleaning
Titusville, FL
06.2019 - 12.2019
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Refilled soap dispensers and air fresheners in bathrooms.
Customer Support Agent
Convergys-Concentrix
Lake Mary, FL
09.2018 - 06.2019
- Answered inbound calls
- Maintained a positive, empathetic and professional attitude at all times
- Facilitate problem resolution in accordance with policy and procedure
- Completed necessary steps to activate and test customer’s mobile devices
- Determined when to escalate calls that require further assistance
Warehouse Worker
Ranstad Staffing Agency
Altamonte Springs, FL
09.2016 - 09.2018
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
E-Book Lister
Goodwill Industries
Orlando, FL
07.2012 - 09.2016
- Process incoming donated merchandise
- Post Merchandise to company website
- Purge outdated merchandise from inventory
- Prepare and ship orders to customers
Education
High School Diploma -
Seminole High School
Sanford, FLSkills
- Detail-oriented payment reconciliation
- Precision and efficiency
- Effective problem resolution
- Strong attention to detail
- Proficient in task prioritization
- Collaborative teamwork
- Patient account management
- Payment processing
- Data analysis
- Revenue cycle management
- Time management
Certification
Agency for Health Care Administration
Timeline
Payment Specialist
AdventHealth
12.2020 - Current
Cashier and Customer Service
Publix
03.2020 - 04.2021
Commercial Cleaner
Padegenis Cleaning
06.2019 - 12.2019
Customer Support Agent
Convergys-Concentrix
09.2018 - 06.2019
Warehouse Worker
Ranstad Staffing Agency
09.2016 - 09.2018
E-Book Lister
Goodwill Industries
07.2012 - 09.2016
High School Diploma -
Seminole High School