Valerie Aparicio
Health Plans of Texas
Horizon,TX
12
years of professional experience
Detail-oriented Payment Processing Specialist experienced in managing and optimizing financial systems. Achieved efficiency and accuracy in transaction processing through strong problem-solving skills and adherence to regulatory compliance. Focused on team collaboration and continuous improvement to enhance financial operations.
Work History
Payment Specialist
2 Months- Implemented system enhancements to streamline payment processing workflows, improving overall efficiency.
- Processed and reconciled payment transactions efficiently to ensure accurate financial records.
- Collaborated with cross-functional teams to resolve payment discrepancies and enhance customer satisfaction.
- Developed training materials for new staff, fostering a consistent understanding of payment protocols and systems.
Assistant/Receptionist
3 Years 5 Months- Manage patient scheduling and telehealth appointments via EHR, improving efficiency and reducing missed visits by 15%.
- Coordinated clinic workflows with medical staff, resulting in higher patient satisfaction scores.
- Coordinate clinic workflows with medical staff, enhancing patient satisfaction scores.
- Trained and supported new staff in healthcare protocols and technology, facilitating smoother onboarding.
- Maintained accurate billing and records through integrated financial software, ensuring compliance and efficiency.
Floor Lead
3 Years 3 Months- Assisted store directors in strategizing daily/weekly operations, enhancing overall efficiency of $X sales volume location.
- Trained, coached, and supervised a team of 10+, resulting in increased sales performance and higher staff retention rates.
- Supported store directors in planning daily/weekly operations for a $X sales volume location.
- Monitored compliance with company policies and customer service standards, ensuring consistent service quality.
Interior Design Assistant
3 Years 7 Months- Coordinated client and contractor meetings to facilitate seamless project execution.
- Oversaw office expenses and generated monthly financial reports for budget tracking.
- Supported lead designer in project coordination and maintained effective client communication.
Education
High School Diploma
Completed coursework in [field of study]
High School Diploma
Skills
Payment processing
Funds transfer
Payment tracking
Client account management
Payment reconciliation
Electronic transfers
Customer service & conflict resolution
Customer verification
Payment reconciliation
Timeline
Payment Specialist
Progressive Leasing
07.2026 - CurrentRead More
Assistant/Receptionist
Health Plans of Texas
04.2023 - CurrentRead More
Floor Lead
Lush Cosmetics
01.2020 - 04.2023Read More
Interior Design Assistant
I Design
01.2015 - 08.2018Read More
Montwood High School
High School Diploma
Read More
University of Texas at El Paso
High School Diploma
Read More