Brandon Moliere
Provo,UT
Summary
Billing Specialist adept at collecting, posting and managing account payments. Independently handles client requests, billing needs and administrative functions. Reviews contracts and other documents to issue accurate invoices. Familiar with generating invoices, handling payments and collecting past-due accounts. Proficient in accurately coding bills and maintaining clear records. Collaborative, reliable, and results-focused.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Payment Specialist
LendingClub
Lehi, UT
09.2019 - Current
- Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
- Provided customer service support through phone, email, or other communication channels.
- Spearheaded simplification initiatives and operational strategies to improve collections process and drive customer satisfaction.
- Negotiated credit extensions and waivers when necessary.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Assisted customers with inquiries regarding payment processing.
- Assisted in streamlining accounts receivable process by identifying areas for performance improvement.
- Advised delinquent customers on strategies for debt repayment.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Processed new customer forms to set up accounts in system.
- Monitored overdue accounts using automated information systems.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Investigated customer complaints relating to unpaid invoices.
- Accepted and processed customer payments and applied toward account balances.
- Researched discrepancies related to customer accounts and payments.
- Activated contracts and set up installment billing plan to generate on-time payments.
- Managed daily accounting tasks, including invoicing and reconciliation of accounts receivable.
- Analyzed past due accounts to determine appropriate action plans for collection.
- Answered customer questions regarding account discrepancies or problems.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Contacted customers with delinquent accounts to solicit payment.
- Processed payments for various clients in a timely manner.
Sales Retail
Vans
Los Angeles, CA
11.2017 - 09.2018
- Cashier, bagging, selling shoes, products, apparel and accessories
- Operated point-of-sale systems accurately to process payments from customers.
- Bagged or packaged purchases and wrapped gifts.
- Provided product information and answered customer questions.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Tracked inventory levels throughout the day and restocked items as needed.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Placed special orders or called other stores to find desired items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Assisted customers with finding the right product for their needs.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Handled customer complaints in a professional manner.
- Reported any discrepancies in inventory counts or pricing issues promptly.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Sales Retail
Vans
Orem, UT
07.2016 - 10.2017
- Cashier, Bagging, Selling shoes, clothing and accessories
- Operated point-of-sale systems accurately to process payments from customers.
- Bagged or packaged purchases and wrapped gifts.
- Provided product information and answered customer questions.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Tracked inventory levels throughout the day and restocked items as needed.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Placed special orders or called other stores to find desired items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Kept informed about new products arriving at the store on a regular basis.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Inspected purchased items for defects before handing them over to customers.
- Cross-sold products to boost overall sales purchases.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Maintained knowledge of sales and promotions, return policies and security practices.
Leasing Professional
Entrata
Provo, UT
07.2017 - 09.2017
- Take inbound calls and help with customers to find homes, maintenance issues and resident issues.
- Maintained current knowledge of local market conditions to ensure competitive rates were established and enforced.
- Escalated critical issues to property manager to deliver immediate resolution.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Prepared detailed budgets and financial reports for properties.
- Ensured all rent payments were received on time by following up with delinquent renters when necessary.
- Negotiated lease terms with prospective tenants while ensuring compliance with applicable laws and regulations.
Floor Caller
Engagex
Provo, UT
01.2013 - 05.2013
- Call and set up insurance related appointments with agents and their customers.
- Answered incoming calls and provided accurate information to customers.
- Assisted customers with billing inquiries and addressed customer service issues in a timely manner.
- Provided product and service information to customers.
- Maintained detailed records of customer interactions and transactions.
- Identified customer needs, clarified information, researched every issue, and provided solutions.
- Followed up on customer inquiries not immediately resolved.
- Utilized computer technology to handle high call volumes.
- Documented all call information according to standard operating procedures.
- Offered support and solutions to customers in a timely manner.
- Greeted customers warmly and ascertained problem or reason for calling.
- Resolved customer complaints via phone, email, mail, or social media platforms.
- Updated existing account information as necessary.
- Performed follow-up services after initial contact with the customer was made.
- Explained products or services and prices, and answered questions from customers.
- Processed orders, forms, applications, and requests accurately.
Education
BBA - Marketing
Utah Valley University
Orem, UT05-2026
Associate of Arts - Acting, Stage combat, Voice and Speech and Theatre History
American Dramatic Musical Academy
Los Angeles, CA06.2017
High School Diploma -
Timpview High School
05.2016
Skills
- Dispute Resolution
- Collections Management
- Payment Processing
- Payment Negotiation
- Banking Operations
- Bill Processing
- Billing Dispute Resolution
- Credit and Collections
- Payment Management
- Cross-Functional Team Collaboration
- Generally Accepted Accounting Principles
- Research and Due Diligence
- Microsoft Excel
- Relationship Building
- Finance
- Collections
- Payment Posting
Leadership Positions
- Football Team Captain
- Lead Designer at Bamboo Trees
- Event Organizer Assistant
Achievements And Awards
- First Aid
- Football ( 7th Grade 2nd Place, Junior State Championship, Senior Year 2nd place)
- State Certified
- Track Medals
- Business Academic Letter
Job Skills
- Cash box experience
- Artistic Ability
- Typing Skills (65+GWAM)
- Persuasive Communicator
- Computer skills (Fashion and Music blog)
- Yard Skills
- Website Design (SquareSpace and Wordpress)
References
- Jordy Evans, CEO at J&J Services, 165 North 1330 West, Orem, UT, 84604, 801.830.5333
- Val Woodward, CEO at Ace and Jerry Auto Glass, 407 West 100 South, Provo, UT, 84601, 801.373.3040
- Chris Eady, High School Teacher, 1863 West 1730 North, Provo, UT, 84601, 801.373.0117
Extracurricular Activities
Football Fashion Design Dance Music Basketball blogging website design Photography
Volunteer Experience
- Lay Grass for schools
- Mow lawns for neighborhood
- Planting gardens
- Sorting Food at Food bank
Affiliations
- Music Production Planning
- Event Organizer
- Sports
- Fashion Design
- Content Creation
Accomplishments
- Business Academic Letter
- Senior Year Football Team Captain
- 2015 Utah State Varsity Football Champion
Certification
- Federal Financial Compliance
References
References available upon request.
Timeline
Payment Specialist
LendingClub
09.2019 - Current
Sales Retail
Vans
11.2017 - 09.2018
Leasing Professional
Entrata
07.2017 - 09.2017
Sales Retail
Vans
07.2016 - 10.2017
Floor Caller
Engagex
01.2013 - 05.2013
BBA - Marketing
Utah Valley University
Associate of Arts - Acting, Stage combat, Voice and Speech and Theatre History
American Dramatic Musical Academy
High School Diploma -
Timpview High School
- Federal Financial Compliance
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