Emily Painter
Middletown
Summary
Accomplished Operations Specialist with a proven track record at LendingClub, enhancing team productivity and customer satisfaction. Expert in operational efficiency and communication. I trained employees and managed resources effectively. I also demonstrated people skills and attention to detail providing information to whom needed it, within a timely manner.
Overview
6
6
years of professional experience
Work History
Operations Specialist
LendingClub
01.2023 - 10.2024
- Enhanced team productivity with effective communication strategies.
- Trained ten employees on becoming Operational Specialist over several months.
- Oversaw resource management and distribution of information for four teams (Sales, Call Center, Fraud, and Operations).
- Ensured following security measures of data for both clients and internal records.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
Call Center Representative
LendingClub
01.2022 - 12.2022
- Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.
- Handled over 400+ calls a day ensuring that clients were experiencing a smooth experience with services and our partners
- Escalation point for providing information to fellow employees regarding the best practice for policies and operations . Assisted when they were unable to provide proper care for client.
- Collected, arranged, and input information into database systems. Kept a detailed log of organized information and actions taken.
Margaritas
Bartending
09.2018 - 12.2022
- Handled card and cash transactions recording over $3000+ nightly.
- Provided exceptional guest service, achieving 95% customer satisfaction rate.
- Maintained accurate records consistently.
- Assisted in the preparation and operations of marketing events. Worked with social media team to promote restaurant.
- Conducted weekly inventory checks to confirm stock availability.
Education
Bachelor of Business - Marketing
Western New England University
Springfield, MA05-2018
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Process documentation
- Human relations
- Onboarding design
- Attention to detail
- Time management
Timeline
Operations Specialist
LendingClub
01.2023 - 10.2024
Call Center Representative
LendingClub
01.2022 - 12.2022
Margaritas
Bartending
09.2018 - 12.2022
Bachelor of Business - Marketing
Western New England University
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