- Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
- Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Work History
Small Business Owner
7 Years 4 Months- Analyzed sales trends and business performance to guide planning and growth strategies.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Recruited, trained, and supervised staff to maintain standards and service quality.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Interacted well with customers to build connections and nurture relationships.
Call Center Customer Service Associate
1 Year 11 Months- Assisted customers with account support, billing questions, gift card inquiries, and identity verification processes.
- Managed inbound customer calls while maintaining professionalism and high-quality service standards.
- Created and documented support tickets for customer interactions and future reference.
- Responded to customer emails and escalated concerns when necessary.
- Coordinated with Walmart store management teams to resolve in-store customer issues quickly and effectively.
- Transferred customers to appropriate departments and store locations across the U.S.
- Maintained accurate customer records and documentation for compliance and training purposes.
Store Manager (Management)
11 Years 10 Months- Supervised daily store operations and led customer service staff in a fast-paced retail environment.
- Trained employees on customer service standards, store operations, and company procedures.
- Scheduled, coached, and evaluated team members to ensure strong performance and customer satisfaction.
- Managed payroll, inventory control, budgeting, and operational reporting.
- Resolved customer concerns professionally while maintaining positive client relationships.
- Developed promotional and sales strategies to increase business performance.
- Monitored productivity and implemented improvements to increase efficiency and reduce costs.
- Oversaw merchandising, store layout planning, and vendor coordination.
Timeline
Small Business Owner
Call Center Customer Service Associate
Jones County Junior College
Store Manager (Management)
Covington County Vo-Tech
Covington County Emergency Management Services
Covington County Vo-Tech
Certification
- Business & Marketing I & II; Certification - 2002-2004
- Early Childhood Learning & Development; Certification - 2000-2002
- C.P.R. Certification - 2001
Education
GED
Certification - Business & Marketing
- Early Chilhood Learning And Development
- C.P.R.
Skills
Accomplishments
Developed and Launched a District‑Wide New Hire Training Program Partnered directly with the Shell Oil Company CEO and the District Manager to design and implement a standardized new‑hire training program for all 13 store locations across South Mississippi. This initiative created a centralized two‑week training process that ensured every new employee received consistent, high‑quality onboarding before being placed at their designated store.
Established the District’s First Dedicated Training Store Led the transition of one store into the official training hub for the entire district. All new hires completed their onboarding, uniform and name‑tag issuance, policy review, and hands‑on training at this location, allowing managers at other stores to focus on operations while maintaining confidence in the quality of incoming staff.
Streamlined Hiring, Onboarding, and Evaluation Processes Oversaw application reviews, interviews, background checks, and onboarding documentation for all locations. Conducted final employee evaluations at the end of the two‑week training period to determine readiness and placement. This system improved hiring accuracy, reduced turnover, and ensured every store received fully prepared employees.
Improved Operational Efficiency Across 13 Stores By centralizing training and onboarding, reduced the workload on individual store managers and created a consistent pipeline of trained, evaluated, and job‑ready employees. This initiative strengthened district‑wide performance, improved staffing reliability, and enhanced overall customer service quality.