- Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
- Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings 13-year background maintaining customer satisfaction and contributing to company success.
- Proficient in team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
- Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Work History
Call Center Customer Service Associate
1 Year 11 Months- Assisted customers with account support, billing questions, gift card inquiries, and identity verification processes.
- Managed inbound customer calls while maintaining professionalism and high-quality service standards.
- Created and documented support tickets for customer interactions and future reference.
- Responded to customer emails and escalated concerns when necessary.
- Coordinated with Walmart store management teams to resolve in-store customer issues quickly and effectively.
- Transferred customers to appropriate departments and store locations across the U.S.
- Maintained accurate customer records and documentation for compliance and training purposes.
Store Manager (Management)
11 Years 10 Months- Supervised daily store operations and led customer service staff in a fast-paced retail environment.
- Trained employees on customer service standards, store operations, and company procedures.
- Scheduled, coached, and evaluated team members to ensure strong performance and customer satisfaction.
- Managed payroll, inventory control, budgeting, and operational reporting.
- Resolved customer concerns professionally while maintaining positive client relationships.
- Developed promotional and sales strategies to increase business performance.
- Monitored productivity and implemented improvements to increase efficiency and reduce costs.
- Oversaw merchandising, store layout planning, and vendor coordination.
Timeline
Call Center Customer Service Associate
Jones County Junior College
Store Manager (Management)
Covington County Vo-Tech
Certification
Business & Marketing
Education
GED
Certification - Business & Marketing
Skills
Accomplishments
Developed and Launched a District‑Wide New Hire Training Program Partnered directly with the Shell Oil Company CEO and the District Manager to design and implement a standardized new‑hire training program for all 13 store locations across South Mississippi. This initiative created a centralized two‑week training process that ensured every new employee received consistent, high‑quality onboarding before being placed at their designated store.
Established the District’s First Dedicated Training Store Led the transition of one store into the official training hub for the entire district. All new hires completed their onboarding, uniform and name‑tag issuance, policy review, and hands‑on training at this location, allowing managers at other stores to focus on operations while maintaining confidence in the quality of incoming staff.
Streamlined Hiring, Onboarding, and Evaluation Processes Oversaw application reviews, interviews, background checks, and onboarding documentation for all locations. Conducted final employee evaluations at the end of the two‑week training period to determine readiness and placement. This system improved hiring accuracy, reduced turnover, and ensured every store received fully prepared employees.
Improved Operational Efficiency Across 13 Stores By centralizing training and onboarding, reduced the workload on individual store managers and created a consistent pipeline of trained, evaluated, and job‑ready employees. This initiative strengthened district‑wide performance, improved staffing reliability, and enhanced overall customer service quality.