Summary

Overview

Work History

Education

Skills

Timeline

Candace Sumrell

Jackson,MS

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Successful Manager with 4 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

years of professional experience

Work History

Member Specialist

Sam's Club

Pearl, MS

07.2021 - 03.2022

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
Resolved concerns with products or services to help with retention and drive sales.

Claims Associate

Walmart

Madison, MS

11.2018 - 02.2021

Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
Affirmed or denied coverage fairly based on thorough investigations.
Investigated electronic damages, gathering information from diverse sources and delivering comprehensive reports.
Examined reports, accounts and evidence to determine integrity and accuracy of information.
Worked productively in fast-moving work environment to process large volumes of claims.
Evaluated and settled complex insurance claims in strict timeframes.

Department Manager

Walmart

Madison, Mississippi

11.2018 - 02.2021

Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Communicated with managers of other departments to maintain transparency.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.

Electronics Sales Associate

Walmart

Madison, Mississippi

11.2018 - 02.2021

Greeted customers, helped locate merchandise and suggested suitable options.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
Informed customers of current store promotions to encourage additional sales purchases.
Displayed merchandise by arranging in appealing ways to boost sales.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Checked to see if requested items were available from store's inventory.
Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
Processed credit and debit card payments to complete customer buying experience.
Balanced and organized cash register by handling cash, counting change and storing coupons.

Cashier

Walmart

Madison, Mississippi

11.2018 - 02.2021

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Collected and authorized payments of guests.
Worked closely with shift manager to solve problems and handle customer concerns.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Customer Service Representative

Comcast

Madison, Mississippi

03.2018 - 09.2018

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Cash Office Associate

The Home Depot Inc

Madison, MS

09.2015 - 11.2017

Balanced safe, prepared tills and prepared register bags for next sales date.
Prepared bank deposits and corporate cash shipments.
Sorted and counted coin and currency to make change for associates.
Verified cash flow and electronic transactions from credit card system to balance registers.
Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
Set up, tested and balanced registers for front-end employees.
Researched and resolved account discrepancies.
Maintained petty cash records of debits and credits in accordance with established policies and procedures.
Performed daily account reconciliation and payroll verification to maintain daily records.

Flooring Sales Specialist

The Home Depot Inc

Madison, Mississippi

09.2015 - 11.2017

Followed up with customers to assess satisfaction, answer questions and resolve concerns.
Demonstrated features of different floor options and overcame objections with knowledgeable responses.
Assisted customers with selecting appropriate floor types and styles.
Maintained in-depth understanding of all available brands and types of flooring available to customers.
Discussed pricing, additional charges and payment plans during sales process.
Greeted customers, helped locate merchandise and suggested suitable options.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Listened to customer needs and desires to identify and recommend optimal products.

Sorting Associate

UPS

Jackson, MS

10.2015 - 05.2016

Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
Assessed and sorted items into containers or designated areas according to classification, size and condition.
Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
Stacked items according to weights, sizes, types and picking priorities.
Loaded, unloaded and transferred materials using standard warehouse equipment, taking additional precaution when moving fragile items.

Team Leader

Pizza Hut

Jackson, MS

01.2009 - 02.2015

Mentored and guided employees to foster proper completion of assigned duties.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Built strong relationships with customers through positive attitude and attentive response.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Facilitated training for associates through daily coaching and regular performance appraisals.
Implemented new working processes to deliver multiple improvements.
Maximized efficiency by removing safety hazards and debris from work areas.
Cross-trained and provided back up for customer service managers.
Positioned as go-to person for up to 10 staff members, troubleshooting complex administrative and training issues promptly.
Molded team and embraced change to adapt within dynamic market.

Education

High School Diploma -

Bailey Magnet High

Jackson, MS

05.2010

Skills

Upbeat and Positive Personality
Courteous with Strong Service Mindset
Efficient and Detail-Oriented
Responding to Difficult Customers

Order and Refund Processing
POS Systems and Ordering Platforms
Customer Retention Strategies
Building Customer Trust and Loyalty

01.2009 - 02.2015

High School Diploma -

Bailey Magnet High

Candace Sumrell

Summary

Overview

Work History

Member Specialist

Claims Associate

Department Manager

Electronics Sales Associate

Cashier

Customer Service Representative

Cash Office Associate

Flooring Sales Specialist

Sorting Associate

Team Leader

Education

High School Diploma -

Skills

Timeline

Member Specialist

Claims Associate

Department Manager

Electronics Sales Associate

Cashier

Customer Service Representative

Sorting Associate

Cash Office Associate

Flooring Sales Specialist

Team Leader

High School Diploma -

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